Poslat kuriru nalog za prikupljanje

What this status means

M-ONE has the shipment's details in its system, and the pickup order is being passed on to a courier. The message is Serbian for "Send pickup order to courier". The parcel has not been collected yet. It is most likely still with the sender, who has prepared it, while the courier is assigned to collect it.

Is my package delayed?

No, this message by itself is normal. It is an early administrative step, not an exception. The parcel has not started moving, so the tracking history will not change until the courier collects it. A longer wait at this step than at earlier ones would be worth noting, but the message alone does not point to a problem.

What happens next

The next step is almost always "Preuzeta od pošiljaoca", which means the parcel was picked up from the sender. After that it goes to an M-ONE facility for sorting and onward transport. Sometimes the parcel is shown earlier at a distribution centre before this message appears.

What you can do

• Wait and keep checking the tracking history for the pickup message.
• If the status stays the same for longer than the sender's usual handling time, ask the seller whether the parcel has actually been handed over.
• If the seller confirms it was handed over and nothing changes, contact M-ONE with your tracking number.
• Have your tracking number and order details ready when you write to either of them.