What this status means
PostNL's X-ray scan at its sorting center flagged the parcel as containing something that is not allowed in the post, and the item was rejected from the normal flow. The parcel is still in PostNL's hands, held at the sorting facility. The scan alone does not confirm a prohibited item. It means a closer check is needed.
Is my package delayed?
This is an exception, not a routine step. Parcels that reach this message are held back for extra checks, so a delay is likely. It does not automatically mean the parcel is lost or will be sent back.
What happens next
Most often, in about seven out of ten cases, the next message is "Item released after secondary registration process". That means the extra check was completed and the parcel went back into the normal flow. Less often the parcel is delayed again, or it is declared undeliverable and returned to the sender. Each of those outcomes happens in roughly one case in seven.
What you can do
- Wait and keep checking the tracking history for a release message.
- If the status does not change for longer than the previous steps took, ask the seller to contact PostNL.
- If the parcel is returned, ask the seller about a refund or a reshipment without the restricted item.
- Have your tracking number and order details ready when you write to the seller or PostNL.
Previous status updates:
- The item is at the PostNL sorting center 12
- Item delayed due to unforeseeable circumstances 5
- The item is processed at the PostNL sorting center 2
- The item is on transport to the country of destination 1
- Item released after secondary registration process1
Next status updates:
- Item released after secondary registration process5
- Item delayed due to unforeseeable circumstances 1
- Undeliverable item, has been returned to shipper 1
Other Netherlands Post statuses associated with «package accepted»
Tracking package of Netherlands Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Netherlands Post and get your package location updates to your e-mail, you can Register on our website.
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