What this status means
Turkey Post has received your parcel at an office of exchange (OTB, or "Otb" in the message). This is the international mail centre in Turkey where outgoing parcels are collected, checked and handed over to the postal system of another country. Your parcel is still in Turkey, and this is the last stage before it leaves the country.
Is my package delayed?
No, this message by itself is normal. It is a routine step for every international parcel sent from Turkey. It becomes a concern only if the line stays unchanged for much longer than the previous steps did.
What happens next
The parcel goes through export handling and customs clearance on the Turkish side. After that it is dispatched abroad, usually by air, and handed to the destination country's postal service. Updates may pause for a while during the journey, because the next scan often comes from the destination country.
What you can do
- Wait and keep checking the tracking history for the next scan.
- If the line does not change for longer than usual, ask the seller to check with Turkey Post.
- If the seller cannot help, contact Turkey Post with your tracking number, the order details and the date of dispatch.
- Expect possible customs duties or fees in your own country once the parcel arrives there.
Other Turkey Post statuses associated with «arrived at customs office of departure country»
- — Record item reason for retention by customs (Otb)
- — Arrival at outward office of exchange
- — Item held at outward office of exchange
- — Send item to customs (Otb)
- — Item presented to export Customs/Security
Tracking package of Turkey Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Turkey Post and get your package location updates to your e-mail, you can Register on our website.
Turkey Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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