Delivery Scan Recorded at Customer Service Point

What this status means

Royal Mail has scanned your parcel as delivered at a Customer Service Point. This is a Royal Mail counter or collection desk, often inside a local delivery office, where parcels are held for collection. The parcel is no longer in transit. It is at that location, or has been handed over there.

Is my package delayed?

This message by itself is normal, not an exception. It marks the end of the journey for a parcel sent to a collection point or one that could not be left at your address. If you expected the parcel at your door, check whether a "Something for you" card came through your letterbox, since that card says where the parcel is waiting.

What happens next

Normally nothing more happens in tracking, because this is a final status. The parcel stays at the service point until it is collected. If nobody collects it, Royal Mail may eventually send it back to the sender, and the tracking history would then change.

What you can do

• Check for a delivery card at home, and look at the address of the collection point on it.
• Take the card, or your tracking number, along with photo ID to collect the parcel. Act soon, as parcels are not held indefinitely.
• If you cannot find the parcel, or it was not given to you, contact Royal Mail with your tracking number.
• If Royal Mail cannot help, contact the seller with your order details.