Collection Request Succesfully booked for item

What this status means

Royal Mail has accepted a request to collect this item and has booked it in. The parcel has not entered the postal network yet. It is still with the sender, or at the address where the collection was arranged, and is waiting for a Royal Mail driver or collection service to pick it up.

Is my package delayed?

No. This message by itself is normal. It is the first step, and it means the label or booking exists but the parcel has not been handed over. Nothing has gone wrong at this stage.

What happens next

Once the parcel is collected, the tracking should show that Royal Mail has picked it up or received it. After that it moves to a Royal Mail sorting centre and on through the network towards its destination. If the collection has not happened, this line may stay unchanged for longer than the later steps do.

What you can do

• Wait and keep checking the tracking. The next update should appear once the parcel is collected.
• If you are the sender, make sure the parcel is packed, labelled and available at the collection address on the booked day.
• If the status does not change after the planned collection, contact Royal Mail with your tracking number and booking details.
• If you are the recipient, ask the seller whether the parcel has been handed over.