In transit to Post NL PACKTRACKED AMS IOSS

What this status means

RR Donnelley has handed the parcel on towards PostNL, the Dutch postal service, which will deliver it locally. "AMS" points to Amsterdam as the handover location. "IOSS" is the EU import scheme under which VAT on low-value goods is usually collected at checkout. The parcel left the sender earlier ("Parcel Shipped") and is now moving between the two carriers.

Is my package delayed?

No. This message by itself is normal and is not an exception. It is an ordinary handover step. The parcel is not lost or held. Tracking often pauses here while PostNL receives the parcel and adds it to its own system.

What happens next

Most often, in about four out of five cases, the next entry is "The item is pre-advised to PostNL". This means PostNL has received the electronic information about the parcel. In the remaining cases, the next entry is "The shipping label has been created". After either one, scans from PostNL should follow as it takes over delivery.

What you can do

• Wait and keep checking. The next update may take longer than the previous steps while the parcel changes hands.
• If the status does not change for longer than usual, contact the seller first, as they arranged the shipment.
• Have your tracking number and order details ready when you write.
• Once PostNL has the parcel, you can also ask PostNL about it using the same tracking number.