South African Post

Departure from inward office of exchange

South African Post tracking parcel

What this status means

An "inward office of exchange" is the international mail centre in South Africa where parcels from abroad are received, checked and sorted. This message means your parcel has left that centre and is now moving on within South African Post's domestic network. Customs handling, if it applied, has usually already happened at or before this point.

Is my package delayed?

No, this message by itself is normal. It is a routine movement step, not an exception. Parcels sometimes spend longer than usual in the stage before it, but once this line appears the parcel is on its way again. If the next update takes longer than the previous steps did, that is the point to look more closely.

What happens next

  • Most often the parcel reaches a collection point for pick-up (about a quarter of cases).
  • Or it is recorded as arriving at a delivery office (about one in seven).
  • Sometimes another departure scan or an estimated delivery update appears first.

What you can do

  • Wait and keep checking the tracking history; a new scan should follow as the parcel moves.
  • If a collection notice arrives, collect promptly and bring photo ID and your tracking number.
  • If nothing changes for longer than the earlier steps took, contact South African Post with your tracking number.
  • If you ordered from an online seller, also ask them for the shipping details.

Previous status updates:

Next status updates:


Other South African Post statuses associated with «in transit - departed waypoint»


Tracking package of South African Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking South African Post and get your package location updates to your e-mail, you can Register on our website.

South African Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.