Arrived at Destination Country Airport

What this status means

SunYou has recorded that your parcel landed at an airport in the country it is being delivered to. The flight part of the journey is finished. The parcel is still at the airport or in the arrival area and has not yet been handed to the local postal or delivery network.

Is my package delayed?

No, this message by itself is normal. It is a routine step in international air shipping and shows the parcel is moving toward you. After it, the parcel usually has to clear customs and be passed to a local carrier, which can take longer than the previous steps. Updates may also appear with a delay.

What happens next

The parcel is usually unloaded, checked by customs and then handed over to the destination country's postal service or a local courier. Expect a message about customs processing, an import scan or a handover to the local carrier. From that point the local carrier's tracking often gives more detail than SunYou's.

What you can do

• Wait and keep checking the tracking page. A new scan may not appear right away.
• Be aware that customs duties or import taxes may apply, depending on the contents and value of the parcel.
• If nothing changes for longer than usual, contact the seller first, as they ship the order with SunYou.
• Have your tracking number and order details ready when you write to the seller or the courier.