Your parcel arrived with us and needs to be repackaged. Don't worry, we will repack and deliver your parcel to you. Please check back for updates

What this status means

Yodel has received your parcel, but its original packaging was damaged or no longer suitable for travel. Yodel is putting the contents into new packaging before sending it on. The parcel is in Yodel's hands, at one of its sites, and nothing is lost.

Is my package delayed?

This message is an exception, but not usually a serious one. Repackaging adds a step, so the journey may take longer than usual. It does not mean the parcel is lost or returned. The message is also rare, so there is little pattern to judge by.

What happens next

The next update is normally "Your parcel is at our national hub". That means the parcel has been repacked and is moving through Yodel's main sorting network. After that it follows the usual route to your local depot and then out for delivery.

What you can do

• Wait and keep checking the tracking history for the next update.
• If the status does not change for longer than the previous steps took, contact Yodel with your tracking number.
• If the contents arrive damaged, or the parcel does not arrive, contact the seller with your order details and photos of any damage.
• Keep the delivery address up to date so the parcel is not held up later.