What this status means
Deutsche Post has changed the delivery destination of your parcel because the recipient asked for it. This usually means a forwarding order to a new address, or a redirect set up through the courier. The parcel is still in the postal network, most often at or between Logistics Centers, and is now being routed to the new destination.
Is my package delayed?
This message by itself is normal and is not a sign of a problem. A redirect does add a routing step, so the parcel may take longer than the earlier steps did. If you did not request a redirect, treat it as an exception and check it straight away.
What happens next
Most often the parcel is processed again at a Logistics Center (about 37% of cases). In about a third of cases it goes straight out for delivery. Less often it is delivered, including to a post office box, or sent on to another country. Sometimes a second redirect message appears.
What you can do
- Wait and keep checking the tracking history for the next scan.
- If you did not ask for a redirect, contact Deutsche Post or the sender quickly.
- If the parcel seems stuck for longer than usual, contact Deutsche Post or the seller.
- Have your tracking number, the order details and the new address ready.
Previous status updates:
- The item was processed at our Logistics Center and has reached the destination region 24
- The item was processed at our Logistics Center 9
- The item was posted 6
- The item was redirected at the request of the recipient 3
Next status updates:
- The item was processed at our Logistics Center 14
- The item was posted and is currently being delivered 13
- The item was redirected at the request of the recipient 3
- The item was delivered to the post office box 3
- The shipment will be transported to the destination country 2
- The item was delivered 2
- The shipment has reached the recipient’s mailbox and will be placed there 1
Other Deutsche Post statuses associated with «package redirected»
- — The shipment has been forwarded to a new address at the recipient's request
- — The recipient has moved. The shipment will be readdressed and forwarded to the recipient. The recipient has been informed
- — Shipment forwarded to new address at recipient's request
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
Deutsche Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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