What this status means
Deutsche Post has checked the parcel and decided it cannot be sent on as it is. It does not meet the company's dispatch conditions, so the shipment is being sent back to the sender. Typical reasons are an incomplete or unreadable address, damaged or unsuitable packaging, or contents or labelling that are not accepted for this service. The parcel is usually still in the sender's country, at a Deutsche Post sorting or handling site.
Is my package delayed?
This is an exception, not a routine step. The parcel will not continue to you in its current form, so it will not arrive as planned. Whether it can be sent again depends on the reason and on the sender.
What happens next
The parcel is routed back to the sender, which takes longer than the earlier steps of the journey. Tracking may pause or show few updates on the way. Once it arrives, the sender can fix the problem and ship it again, or cancel the order and refund you.
What you can do
- Check the delivery address on your order and tell the seller at once if anything is wrong or missing.
- Contact the seller, with your order number and tracking number ready, and ask why it was returned and whether they will resend or refund.
- If the seller cannot explain, ask Deutsche Post about the reason. The sender usually gets the fullest answer.
- Keep checking the tracking until the return is confirmed.
Other Deutsche Post statuses associated with «package will be returned to the sender»
- — Unfortunately delivery of the shipment was not possible. The shipment is returned to the sender
- — The recipient has not picked up the shipment from the retail outlet within the seven-day storage period
- — The item could not be delivered and is being returned to sender
- — Due to an address error, the shipment could not be delivered. The shipment is being returned to sender
- — The shipment is on its way back to the sender
- — The shipment has not been picked up by the recipient. The shipment is being returned to sender
- — The shipment will be transported to Germany
- — The recipient has not picked up the shipment from Packstation within the storage period. The shipment will be returned to the sender
- — Unfortunately, delivery of the shipment is not possible because the Postnummer in the addressing has not yet been activated or is missing/incorrect. The shipment will be returned to the sender
- — The recipient is unknown. The shipment is being returned to sender
- — The shipment could not be delivered and is returned to the sender
- — Return at the sender's request
- — The item could not be delivered (miscellaneous reason) and was returned to sender
- — The item could not be delivered (refusal of acceptance) and was returned to sender
- — The shipment will be returned at the request of the sender
- — Due to damage, the shipment could not be delivered. The shipment is being returned to sender
- — The item could not be delivered (storage period expired) and was returned to sender
- — On its way to sender
- — Shipment returned - storage period exceeded
- — Return to sender
- — The item could not be delivered and was returned to sender
- — Return after inspection
- — Return at the recipient's request
- — Return to sender because import of the goods is not permitted
- — The recipient has moved with no known forwarding address. The shipment is being returned to sender
- — The recipient has been notified. The item could not be delivered (storage period expired) and was returned to sender
- — The shipment will be returned at the recipient's request
- — The item was scanned and returned to sender
- — Return of prohibited hazardous goods to sender
- — This shipment was not sufficiently prepaid and will therefore be returned to the sender
- — On its way to the sender
- — Delivery not possible - return to sender
- — The shipment has been excluded from import into the destination country/region
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
Deutsche Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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