The shipment has been excluded from import into the destination country/region
Deutsche Post tracking parcelWhat this status means
Deutsche Post has recorded that the parcel is not allowed to enter the destination country or region. Customs or the import rules there have refused it, so it will not go through to delivery. The parcel is still in the courier's network, in or near the destination country, and it is being set aside for return.
Is my package delayed?
This is an exception, not a routine step. The message usually means the parcel will not arrive at your address. It can appear after earlier steps that looked normal, such as customs processing or preparation for delivery, so a smooth history does not rule it out.
What happens next
The next message is almost always that the shipment cannot be delivered in the destination country or region. After that, the parcel is normally sent back toward the sender. The return trip can take longer than the earlier steps, and tracking updates may be sparse.
What you can do
- Check the tracking page for newer updates before taking any action.
- Contact the seller first. They can tell you why the item was refused, for example a restricted item or missing paperwork, and arrange a refund, a replacement or a resend.
- If the seller cannot help, contact Deutsche Post with your tracking number and order details.
- Keep your order confirmation and payment proof in case you need to claim a refund.
Previous status updates:
- The shipment is being prepared for delivery in the delivery depot 4
- The customs clearance process for import into the destination country/region has been completed 2
- Таможенное оформление1
- Обработка1
- The shipment cannot be delivered in the destination country /region1
Next status updates:
- The shipment cannot be delivered in the destination country /region9
Other Deutsche Post statuses associated with «package will be returned to the sender»
- — Unfortunately delivery of the shipment was not possible. The shipment is returned to the sender
- — The recipient has not picked up the shipment from the retail outlet within the seven-day storage period
- — The item could not be delivered and is being returned to sender
- — Due to an address error, the shipment could not be delivered. The shipment is being returned to sender
- — The shipment is on its way back to the sender
- — The shipment has not been picked up by the recipient. The shipment is being returned to sender
- — The shipment will be transported to Germany
- — The recipient has not picked up the shipment from Packstation within the storage period. The shipment will be returned to the sender
- — Unfortunately, delivery of the shipment is not possible because the Postnummer in the addressing has not yet been activated or is missing/incorrect. The shipment will be returned to the sender
- — The recipient is unknown. The shipment is being returned to sender
- — The shipment could not be delivered and is returned to the sender
- — The item could not be delivered (miscellaneous reason) and was returned to sender
- — The item could not be delivered (refusal of acceptance) and was returned to sender
- — The shipment will be returned at the request of the sender
- — Shipment returned - shipment does not meet our dispatch conditions
- — Due to damage, the shipment could not be delivered. The shipment is being returned to sender
- — The item could not be delivered (storage period expired) and was returned to sender
- — On its way to sender
- — Shipment returned - storage period exceeded
- — Return to sender
- — The item could not be delivered and was returned to sender
- — Return after inspection
- — Return at the recipient's request
- — Return to sender because import of the goods is not permitted
- — The recipient has moved with no known forwarding address. The shipment is being returned to sender
- — The recipient has been notified. The item could not be delivered (storage period expired) and was returned to sender
- — The shipment will be returned at the recipient's request
- — The item was scanned and returned to sender
- — Return of prohibited hazardous goods to sender
- — This shipment was not sufficiently prepaid and will therefore be returned to the sender
- — On its way to the sender
- — Delivery not possible - return to sender
- — Return at the sender's request
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
Deutsche Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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