What this status means
"CLOSE BAG" is an internal handling step at a DHL Global Mail sorting facility. Your parcel has been sorted and placed in a larger bag or sack with other items heading the same way, and the bag has now been sealed. The parcel is still inside the courier's network, at a processing site, and has not yet left it.
Is my package delayed?
No. This message by itself is normal and is a routine part of the journey. It most often follows a "PROCESSED" scan, and it does not point to a problem with your parcel.
What happens next
The sealed bag is usually scanned into a sack or container for onward transport. In more than half of cases that is the very next update. Other common follow-ups are a scan at a transit facility, a note that processing at the origin is complete, or a manifest entry for outbound transport. Sometimes "CLOSE BAG" appears twice in a row, which is also normal.
What you can do
- Wait and check the tracking again later. Updates between handling steps can be slow to appear.
- If the status stays the same for longer than the previous steps took, ask the seller first, as they handled the shipment with DHL Global Mail.
- If the seller cannot help, contact DHL Global Mail and have your tracking number and order details ready.
- For international parcels, watch for customs messages later in the journey, as duties may apply.
Previous status updates:
- PROCESSED 178
- Expected from abroad20
- The shipment has arrived at the parcel center of origin18
- CLOSE BAG 16
- We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it16
- PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER 12
- MANIFEST DATA RECEIVED 11
- EN ROUTE 10
- DUTY/TAX PAYMENT RECEIVED 9
- PROCESSED AT EXPORT FACILITY 3
Next status updates:
- SCANNED INTO SACK/CONTAINER 166
- PROCESSED AT TRANSIT FACILITY 32
- PROCESSING COMPLETED AT ORIGIN 31
- PROCESSED 19
- CLOSE BAG 15
- MANIFESTED FOR OUTBOUND TRANSPORTATION 11
- The shipment has arrived at the parcel center of origin10
- Expected from abroad5
- PROCESSED AT EXPORT FACILITY 5
- We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it3
Other DHL Global Mail statuses associated with «package in transit»
- — PROCESSED_AT_ORIGIN_FACILITY
- — READY_FOR_DEPARTURE
- — ENROUTE
- — The shipment was processed in the sorting center of the transit country
- — IN TRANSIT
- — Sorted at sorting center in destination country
- — Sorted at international sorting center in destination country
- — Processed at the sorting center
- — EN ROUTE TO DELIVERY LOCATION
- — The shipment has been processed at sorting center
Tracking package of DHL Global Mail
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DHL Global Mail and get your package location updates to your e-mail, you can Register on our website.
DHL Global Mail — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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