Yet to be received by Emirates Post

What this status means

Emirates Post has been told that a parcel is on its way, but the parcel has not reached its network yet. Only the shipping details exist so far, usually sent by the seller or a partner carrier. The parcel itself is still with the sender or on its way to an Emirates Post collection or handover point.

Is my package delayed?

On its own, this message is normal. It is an early-stage notice, not an exception or a sign of loss. It only becomes a concern if it stays unchanged for longer than you would expect given the seller's dispatch information, since that can mean the parcel has not actually been handed over.

What happens next

Once Emirates Post receives the parcel, the tracking history should show a new scan, such as acceptance or arrival at a processing or sorting facility. From there the parcel moves through the usual stages: sorting, transit, and delivery or collection.

What you can do

• Wait and keep checking. The line changes only when the parcel is scanned by Emirates Post.
• If it stays the same for longer than usual, ask the seller whether the parcel has really been dispatched and handed to a carrier.
• If the seller confirms dispatch, contact Emirates Post with your tracking number.
• Have your tracking number, order confirmation and delivery address ready.