What this status means
The parcel has reached the destination country and is held at customs. FedEx is waiting for a government agency to check the goods before they can be imported. This review is a regulatory check on what is inside the parcel. It does not mean the parcel is lost or damaged, and it is not a delivery attempt.
Is my package delayed?
This message is an exception, so some delay is likely. The parcel is held longer than the previous steps, but it is not a sign of a problem by itself. In most cases the next update is a release from customs. Nothing is guaranteed, because the outcome depends on the agency's review.
What happens next
Most often, in about half of cases (56%), the next line is "International shipment release - Import", which means the parcel has cleared. After that it usually continues to a local FedEx facility and then out for delivery. Sometimes FedEx passes the paperwork to an outside customs broker, who finishes the clearance.
What you can do
- Wait and keep checking the tracking history. Reviews like this often resolve without any action from you.
- Watch for a request for documents, an invoice, or a payment of duties and taxes, and answer it quickly.
- If the status stays the same for longer than usual, contact FedEx with your tracking number.
- Ask the seller for the invoice and a description of the contents, and have your order details ready.
Previous status updates:
- On the way - Package available for clearance 24
- On the way 5
- Clearance in progress 3
- At destination sort facility 1
- Shipment exception - Held, cleared regulatory agency(s) after aircraft/truck departed 1
- Delivery exception - Rerouted to revised delivery address 1
Next status updates:
- International shipment release - Import 19
- On the way 5
- At local FedEx facility 4
- On the way - Paperwork available for non-FedEx broker 3
- On FedEx vehicle for delivery 1
- Departed FedEx hub 1
- Shipment exception - Held, cleared regulatory agency(s) after aircraft/truck departed 1
Other FedEx statuses associated with «customs clearance in progress»
- — Clearance in progress
- — Clearance delay - Import - In clearance process
- — Clearance delay - Import - Shipment is awaiting customs approval for transit documentation or in process of being transferred to another location
- — Clearance delay - Export - In clearance process
Tracking package of FedEx
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking FedEx and get your package location updates to your e-mail, you can Register on our website.
FedEx — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!