What this status means
The parcel is an international shipment that has reached its destination country and needs customs clearance. The customs paperwork, such as the invoice and shipment details, has been made available to a clearance broker that is not part of FedEx. This is usually the broker chosen by the sender or the recipient to handle the import. The parcel itself is typically still held at a FedEx facility while this happens.
Is my package delayed?
By itself, this message is normal. It is a routine customs step, not a sign of loss or damage. It can add time, though, because the parcel cannot move on until the broker processes the paperwork and customs accepts it. If the status stays unchanged for longer than the previous steps took, it is worth following up.
What happens next
- Most often, the next update is "International shipment release - Import", meaning customs has cleared the parcel.
- In some cases the parcel goes straight to "On the way" or "At local FedEx facility" and then on to delivery.
- Sometimes it is handed over to the broker, shown as "Delivered to a non-FedEx clearance broker".
What you can do
- Wait and keep checking the tracking history for a release update.
- If you named a broker, or the seller arranged one, ask them whether they have received the paperwork and need anything from you.
- Be ready to pay import duties or taxes if the broker requests them. Clearance often depends on this.
- If nothing changes for longer than usual, contact FedEx or the seller with your tracking number and order details.
Previous status updates:
- On the way - Package available for clearance 154
- At destination sort facility 147
- Clearance delay - Import - Detailed broker information is required 56
- Clearance delay - Import - Customer has requested non-express clearance 50
- On the way 45
- At local FedEx facility 42
- International shipment release - Import 36
- Clearance delay - Import - Unknown status: Non-FedEx broker 34
- On the way - Paperwork available for non-FedEx broker 33
- Departed FedEx hub 17
Next status updates:
- International shipment release - Import 121
- Delivered 108
- On the way 66
- On the way - Package available for clearance 64
- At local FedEx facility 56
- Delivered to a non-FedEx clearance broker 50
- Clearance delay - Import - Unknown status: Non-FedEx broker 37
- On the way - Paperwork available 36
- On the way - Paperwork available for non-FedEx broker 33
- Departed FedEx hub 23
Other FedEx statuses associated with «misc»
- — Shipment exception - Barcode label unreadable and replaced
- — At local FedEx facility - Scheduled for delivery next business day
- — At local FedEx facility - Delivery scheduled via FedEx Home Delivery, not US Postal Service
- — At local FedEx facility - Your package is expected to arrive on the scheduled delivery date
- — On the way - A trusted third-party vendor is on the way with your package
- — Address corrected
- — Delivery exception - Future delivery requested
- — Delivery exception - A request was made to change this delivery date
- — Delivery updated - Package at station, arrived after courier dispatch
- — Delivery updated - Delivery updated, scheduled for next business day
- — Shipment exception - Held, cleared regulatory agency(s) after aircraft/truck departed
- — Delivery exception - Incorrect address - Apartment/Suite number
- — Delivered to a non-FedEx clearance broker
- — At local FedEx facility - Package not delivered/not attempted
- — Clearance delay - Import
- — Delivery exception - Your package was damaged
- — Shipment exception - We're waiting for more packages from your multi-piece shipment
- — Hold at location request accepted - Shipment is being redirected as requested to FedEx OnSite
- — Delivery option requested
- — On the way - Paperwork available
- — Hold at location request accepted - Shipment is being redirected as requested to FedEx Office
- — Delivery exception - Incorrect address - Recipient moved
- — Hold at location request accepted - Shipment is being redirected as requested to FedEx Facility
- — At local FedEx facility - Alternate delivery requested
- — Delivered - Delivered to recipient at FedEx Ground
- — Delivery exception - Incorrect address - Street name
- — Clearance delay - Import - Detailed broker information is required
- — Clearance delay - Import - All pieces have not arrived at clearance port together
- — Clearance delay - Import - The shipment needs to go through a formal clearance process and is therefore delayed
- — Shipment exception - Unacceptable or incompatible Hazardous material
- — Clearance delay - Import - Itemized breakdown of product composition required
- — Scheduled delivery updated - We have worked with the shipper to schedule your delivery
- — Clearance delay - Import - A Power of Attorney (POA) or form letter, authorizing FedEx/Broker to clear the shipment on behalf of the importer, is required for clearance
- — Return label link emailed to return sender
- — Shipment exception - Unable to contact recipient for broker info
- — Delivery exception - Retrieved shipment
- — At FedEx origin facility - We are working with the shipper to schedule your delivery
- — Clearance delay - Import - A Personal Effects form or self-clearance is required
- — On the way - Package to be cleared by FedEx broker
- — Delivery option request cancelled
- — At local FedEx facility - We are working with the shipper to schedule your delivery
- — Return label link expiring soon
- — Clearance delay - Import - Import license or permit is required for clearance
- — Shipment exception - Your package is over the size/weight limit
- — Clearance delay - Import - Importer/Consignee supplied CI has not been received
- — Return label link expired
- — Clearance delay
- — Delivery option updated
- — Clearance delay - Import - A detailed commodity breakdown with itemized description and values is required
- — Operational Delay - We're waiting for more packages from your multi-piece shipment
- — Clearance delay - Import - A specialized form/statement from the shipper is required
- — At local FedEx facility - Tendered at FedEx Authorized ShipCenter
- — Scheduled delivery updated
- — Operational Delay - Incorrect Address
- — Delay - The business is experiencing an ongoing strike and cannot receive packages
- — Shipment arriving On-Time
- — Delivery exception - Damaged, handling per shipper instructions
- — Operational Delay - Incorrect address - Apartment/Suite number
- — Hold at location request accepted
- — At delivery
- — Weather Delay
- — Shipment arriving early
- — Delay - Held, unable to collect payment
- — Clearance Delay
- — Delivery option requested - Hold at FedEx Facility request received - Check back later for shipment status
- — Weather Delay - Local weather delay - Delivery not attempted
- — Delivery option requested - Hold at FedEx Office request received - Check back later for shipment status
- — Delivery updated - Airwaybill received without package
- — Delay - Shipment Refused by recipient
- — Delay - A request was made to change this delivery date
- — Delivery exception - FedEx redirected your package to a nearby FedEx location
- — Shipment exception
- — Clearance delay - Export
- — Delay - Adult recipient unavailable (age and required identification vary by country
- — Shipment exception - Shipment weight corrected
- — Weather Delay - Local weather delay, delivery not attempted
- — Local Delay - Local delivery restriction, delivery not attempted
- — At local FedEx facility - Tendered at FedEx Facility
- — Delivery option requested - Hold at FedEx OnSite request received - Check back later for shipment status
- — Delivery option requested - Hold at FedEx Authorized ShipCenter request received - Check back later for shipment status
- — Operational Delay - No attempt made, delivery scheduled for next business day
- — On the way - Tendered to authorized agent for final delivery
- — Delay
- — Operational Delay - Package part of incomplete shipment
- — Delay - Unable to contact recipient for broker info
- — Delay - Local delivery restriction - Delivery not attempted
- — Delay - Unacceptable or incompatible Hazardous material
Tracking package of FedEx
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking FedEx and get your package location updates to your e-mail, you can Register on our website.
FedEx — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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