Arrived at processing centre (inward office of exchange) status of Hong Kong Post package tracking service

What this status means

The parcel has reached the destination country's processing centre, known as the "inward office of exchange". This is where international mail from Hong Kong Post is received from the carrier, registered and checked by the local postal operator and customs. The parcel has left Hong Kong and is now in the postal system of the country it is going to.

Is my package delayed?

No. This message by itself is normal and is part of every international delivery. Most parcels reach this step straight after "Handed over to carrier / Left for destination". Only if the parcel stays here for longer than the previous steps took should you start to wonder, and even then customs checks are a common reason.

What happens next

Most often (about 46%) the parcel is released from customs and despatched from the centre.
In about 17% of cases it is simply despatched onward.
In about 12% it is held by customs, and in about 5% it is presented to customs first.
Less often it goes to a delivery office or is delivered directly.

What you can do

Wait and keep checking the tracking history. A new scan usually follows once the parcel leaves the centre.
If it is held by customs, check whether duties or taxes are due and whether any documents were requested.
If the status does not change for longer than usual, contact your local postal service and ask about the parcel.
Have the tracking number and the order details ready. You can also ask the seller to look into it.

Tracking package of Hong Kong Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Hong Kong Post and get your package location updates to your e-mail, you can Register on our website.

Hong Kong Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.