The address on your parcel is incomplete or incorrect. We will make the necessary corrections to allow your parcel to be forwarded successfully
La Poste of France tracking parcelWhat this status means
La Poste, which delivers Colissimo parcels, has found that the address on your parcel is incomplete or wrong. Its staff are correcting the address themselves so the parcel can move on. The parcel is still inside the network, most likely at a sorting site, and has not been returned.
Is my package delayed?
This message is an exception, not a routine step, so it can add some delay. It does not usually mean the parcel is lost. Most often the next update says the parcel has reached its delivery hub and delivery is being prepared. In other cases it goes back to local sorting or arrives at a pick-up point.
What happens next
- Most often: the parcel reaches its delivery hub and is prepared for delivery.
- Sometimes: it goes through local sorting again before delivery.
- Sometimes: it is sent to a pick-up point, where it is held for 15 calendar days and handed over against an original identity document.
What you can do
- Wait and keep checking the tracking history for a new update.
- Check the address you gave the seller: street number, postcode, building or floor, and name on the mailbox.
- If La Poste asks for more details, or the status does not change for longer than the previous steps took, contact La Poste customer service or the seller.
- Have your tracking number and order details ready when you contact them.
Previous status updates:
- Your Colissimo is being processed at the local sorting site 2
- Your parcel is transiting through our logistics platforms 1
- The delivery address is incomplete and additional information is required for a successful delivery. Please contact our customer service to provide the necessary additional information 1
Next status updates:
- Your parcel has arrived at its delivery hub. We are preparing its delivery 2
- Your Colissimo is being processed at the local sorting site 1
- Your parcel is available at your pick-up point for a period of 15 calendar days. Don't put off picking it up! It will be given to you upon presentation of an original identity document 1
Other La Poste of France statuses associated with «misc»
- — The delivery address is incomplete and additional information is required for a successful delivery. Please contact our customer service to provide the necessary additional information
- — Your parcel will be delivered on the date agreed between the recipient and the delivery site
- — The elements required to import your parcel have been received and the formalities are underway
- — Associated shipment
- — You have requested that your parcel be made available at a shopkeeper pick-up point. You will receive further information as soon as it is available there
- — We have processed your request for delivery on the date of your choice
- — Delivery instruction received
- — Shipment not due for saturday delivery, held at the station
- — You have requested that your parcel be made available at the collection point of your choice. You will receive further information as soon as it is available there
- — Awaiting for additional informations from you
- — Delivery postponed by 24hrs
- — Your parcel will be delivered in accordance with your new instructions
- — Home delivery is currently suspended in your area. Your parcel will be sent to your usual pick-up point
- — Your request to send from your letter box has been taken into account
- — You have chosen the letter box pickup service for your Colissimo. We collected it from your letter box. You have received a confirmation by email or in your letter box
- — You have chosen the letter box pick-up service for your parcel. Unfortunately, the service could not be carried out because the parcel was not in your letterbox. A notification has been sent to you, detailing the procedure to follow
- — Your choice cannot be taken into account due to an incident during the processing of your request. We apologise for any inconvenience. Your parcel will be delivered as initially planned
- — To ensure safe delivery, we had to strengthen the packaging of your parcel
- — Delivery postponed
- — Your Colissimo has been delivered to the recipient as part of a grouping. We are waiting for confirmation of receipt
- — You have requested proof of payment of your customs duties and taxes
- — La preuve de dépôt numérique de l'envoi a été transmise à l'expéditeur
- — You have requested that your parcel be made available in a locker. You will receive further information as soon as the parcel is available there
- — Your parcel has encountered an incident and can no longer be forwarded to its destination. Please contact the sender. If you are the sender, you can contact our customer service
- — Possible delay - external cause
- — Additional information is required to deliver your item. Please contact our customer service (for private customers 3631, for business customers 3634)
- — We have found a discrepancy with your parcel. Please contact our customer service (for private customers 3631, for business customers 3634)
- — You have requested cancellation of your postage from our customer service department. We will refund your shipment
- — Possible delay
- — Your parcel will be collected from your letter box today
- — Your parcel will be delivered on the date you have chosen
- — The elements required to import your item have been received and the formalities are underway
- — Additional information is required to deliver your parcel. Please contact our customer service (for private customers 3631, for business customers 3634)
- — Shipment on hold
- — Your item has been delivered to the recipient as part of a grouping. We are waiting for confirmation of receipt
- — Postponed delivery requested from the consignee
- — Home delivery is currently suspended in your area. Your item will be sent to your usual pick-up point
- — L'adresse indiquée sur votre envoi est incomplète ou incorrecte. Nous procédons à sa correction afin de permettre la distribution
- — We have found a discrepancy with your item. Please contact our customer service (for private customers 3631, for business customers 3634). We apologise for the inconvenience
- — The export formalities are underway. A thorough examination of your customs declaration is carried out
- — You have requested that the item be made available at the collection point of your choice. You will receive further information as soon as the item is available there
Tracking package of La Poste of France
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking La Poste of France and get your package location updates to your e-mail, you can Register on our website.
La Poste of France — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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