Additional information is required to deliver your item. Please contact our customer service (for private customers 3631, for business customers 3634)
La Poste of France tracking parcelWhat this status means
«Additional information is required to deliver your item. Please contact our customer service (for private customers 3631, for business customers 3634)» is a checkpoint message of La Poste of France. On PackageRadar it is grouped under the status «misc». The courier has recorded a step that does not map onto a standard stage. Read the message itself; if it asks you to do something, follow it, otherwise keep checking the tracking history.
Other La Poste of France statuses associated with «misc»
- — The delivery address is incomplete and additional information is required for a successful delivery. Please contact our customer service to provide the necessary additional information
- — Your parcel will be delivered on the date agreed between the recipient and the delivery site
- — Associated shipment
- — The elements required to import your parcel have been received and the formalities are underway
- — You have requested that your parcel be made available at a shopkeeper pick-up point. You will receive further information as soon as it is available there
- — We have processed your request for delivery on the date of your choice
- — Delivery instruction received
- — You have requested that your parcel be made available at the collection point of your choice. You will receive further information as soon as it is available there
- — Shipment not due for saturday delivery, held at the station
- — Home delivery is currently suspended in your area. Your parcel will be sent to your usual pick-up point
- — You have chosen the letter box pickup service for your Colissimo. We collected it from your letter box. You have received a confirmation by email or in your letter box
- — Your request to send from your letter box has been taken into account
- — Awaiting for additional informations from you
- — Your parcel will be delivered in accordance with your new instructions
- — Delivery postponed by 24hrs
- — The address on your parcel is incomplete or incorrect. We will make the necessary corrections to allow your parcel to be forwarded successfully
- — You have chosen the letter box pick-up service for your parcel. Unfortunately, the service could not be carried out because the parcel was not in your letterbox. A notification has been sent to you, detailing the procedure to follow
- — Your choice cannot be taken into account due to an incident during the processing of your request. We apologise for any inconvenience. Your parcel will be delivered as initially planned
- — The elements required to import your item have been received and the formalities are underway
- — We have found a discrepancy with your item. Please contact our customer service (for private customers 3631, for business customers 3634). We apologise for the inconvenience
- — The export formalities are underway. A thorough examination of your customs declaration is carried out
- — You have requested that the item be made available at the collection point of your choice. You will receive further information as soon as the item is available there
- — To ensure safe delivery, we had to strengthen the packaging of your parcel
- — Delivery postponed
- — Possible delay - external cause
- — Your Colissimo has been delivered to the recipient as part of a grouping. We are waiting for confirmation of receipt
- — Your parcel will be delivered on the date you have chosen
- — You have requested proof of payment of your customs duties and taxes
- — Your parcel will be collected from your letter box today
- — La preuve de dépôt numérique de l'envoi a été transmise à l'expéditeur
- — Possible delay
- — You have requested cancellation of your postage from our customer service department. We will refund your shipment
- — You have requested that your parcel be made available in a locker. You will receive further information as soon as the parcel is available there
- — Your parcel has encountered an incident and can no longer be forwarded to its destination. Please contact the sender. If you are the sender, you can contact our customer service
- — We have found a discrepancy with your parcel. Please contact our customer service (for private customers 3631, for business customers 3634)
- — Additional information is required to deliver your parcel. Please contact our customer service (for private customers 3631, for business customers 3634)
- — Shipment on hold
- — Postponed delivery requested from the consignee
- — Your item has been delivered to the recipient as part of a grouping. We are waiting for confirmation of receipt
- — Home delivery is currently suspended in your area. Your item will be sent to your usual pick-up point
- — L'adresse indiquée sur votre envoi est incomplète ou incorrecte. Nous procédons à sa correction afin de permettre la distribution
Tracking package of La Poste of France
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