What this status means
Nova Poshta (international) compares the parcels it physically receives against the manifest, the list sent by the shipper or marketplace that says which parcels should be in a shipment. "Not delivered according to the manifest" means a parcel listed there was not handed over or scanned in as expected at that point. The parcel is usually still between the origin and the destination country, not at your door.
Is my package delayed?
This message is an exception, not a routine step. It does not by itself mean the parcel is lost. It often reflects a mismatch between the list and the scans, which can be corrected when the parcel turns up in a later scan. Expect some extra waiting, though, and do not assume the delivery will go as planned.
What happens next
The courier checks the shipment against the manifest. If the parcel is found, it normally gets a new scan and continues to the next stage, such as sorting, customs or the destination network. If it stays unaccounted for, the sender or marketplace may need to start a trace or arrange a replacement or refund.
What you can do
- Wait and keep checking the tracking history for a new scan.
- If nothing changes for longer than the previous steps took, contact the seller or marketplace first, since they hold the manifest.
- Have your tracking number, order number and order date ready.
- If the parcel is not found, ask the seller for a trace, a refund or a reshipment.
Other Nova Poshta (international) statuses associated with «misc»
- — Немає зв'язку з Клієнтом
- — Україна.Невірні дані в інформації про Клієнта (телефон, ПІБ, адреса) - Вантаж розміщено в ЗМК
- — Communication with customer
- — Data correction is needed – incorrect phone number\address
- — Data correction is needed – incorrect phone number/address
- — The documents for dispatch have been distributed to the customs specialist of the sector
- — Documents for customs clearance received by Consignee
- — Invalid Customer's data information (phone, name, address)
- — Customs verification of intellectual property rights
- — Waybill of the last mile was removed
- — Parcel require customs clearance
- — The documents are transferred to the staff broker for registration
- — The recipient refused to pay customs duties
- — Customer doesn't response
- — Shipment is in the process of recycling
- — Receiver refused to pay the customs fees, duties
- — The documents were submitted for customs clearance
- — Incorrect data in the information about the Client (phone, name, address)
- — Accompanying documents received
- — A refund has been issued
- — Shipment is placed in the unclaimed cargo area
- — The recipient refused to accept the shipment
- — Client contacted by mail
Tracking package of Nova Poshta (international)
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Nova Poshta (international) and get your package location updates to your e-mail, you can Register on our website.
Nova Poshta (international) — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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