What this status means
Your parcel has landed in the destination country and the postal service there has taken it in at the office of exchange. This is the border gateway where international mail is handed from one country's post to another. The parcel is still at the gateway and has not yet reached a local delivery post office.
Is my package delayed?
No, this message by itself is normal. It is a routine step for international parcels sent by Pakistan Post. Customs checks follow, and they can take longer than the previous steps, but that does not mean something is wrong.
What happens next
- Most often, in about half of cases, the parcel is sent on to customs in the destination country.
- Sometimes it is returned from customs, or held at the office of exchange.
- Less often it moves straight on to a domestic location or a sorting centre for onward delivery.
What you can do
- Wait and keep checking the tracking history. Customs steps can pause updates for a while.
- Check whether your country charges import duties or taxes on parcels, and be ready to pay them if asked.
- If the parcel stays on this step for much longer than usual, or shows a hold or return, contact the seller first, then Pakistan Post.
- Have your tracking number and order details ready.
Previous status updates:
- Handedover to airline flight 28
- Handed over from airline to office of exchange in destination country 19
- Send item to destination country 5
- Flight departure 3
- Send item abroad (EDI-received) 3
- Обработка - Прибыло на территорию РФ1
- Dispatch from district mail office 1
Next status updates:
- Send item to customs in destination country 30
- Return item from customs in destination country 9
- Send item to destination country 5
- Send item to domestic location in destination country 3
- Hold item at office of exchange in destination country3
- Receive item at sorting centre in destination country 1
- Insert item into domestic bag GUJRANWALA DMO 1
- Send item to domestic location in destination country MARDAN DMO 1
- Send item to domestic location in destination country IMO ICG AIR PORT KARACHI1
- Send item to domestic location in destination country PESHAWAR FOREIGN POST1
Other Pakistan Post statuses associated with «arrived at customs»
Tracking package of Pakistan Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Pakistan Post and get your package location updates to your e-mail, you can Register on our website.
Pakistan Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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