Italy Post

consegna non andata a buon fine per mancato pagamento dei diritti da parte del destinatario. La spedizione sarà disponibile per il ritiro presso la Filiale SDA

Italy Post tracking parcel

What this status means

Italy Post tried to deliver the parcel, but the delivery did not go through because the recipient had not paid the fees due on it (the Italian message says "diritti", meaning customs duties or handling charges for an international parcel). The parcel is now held at an SDA branch, the courier that handles final delivery in Italy, where it can be collected.

Is my package delayed?

This is an exception, not a routine step. The parcel has not been lost, but it will not reach you until the outstanding fees are dealt with. The delivery will take longer than usual if the payment is not settled.

What happens next

The next updates split about evenly between two outcomes:

  • The parcel is shown as available for pickup from the working day after the date given in the message.
  • The parcel goes out for delivery again.

What you can do

  • Keep checking the tracking history for the next update.
  • Contact the SDA branch holding the parcel to ask how much is due and how to pay it.
  • Have your tracking number, a photo ID and your order details ready.
  • If the charges seem wrong, ask the seller whether duties were meant to be prepaid.

Previous status updates:

Next status updates:


Other Italy Post statuses associated with «delivery attempt failed»


Tracking package of Italy Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Italy Post and get your package location updates to your e-mail, you can Register on our website.

Italy Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.