Italy Post (Poste Italiane) tried to deliver the parcel, but the carrier could not complete the delivery because the recipient's address looked wrong or incomplete. The line translates roughly as "delivery unsuccessful because the recipient's address is incorrect or incomplete. Contact customer service." The parcel is in Italy, with the local delivery network, not lost.
This is an exception, not a routine step. The parcel has not been delivered, so expect some delay. How long depends on how quickly the address problem is sorted out. Nothing here means the parcel is lost.
The outcomes vary. Most often the parcel goes back into transit, and in some cases it is put out for delivery again or delivered. In a smaller share of cases it is returned to the sender, or it waits for instructions from the sender about the missing or incorrect recipient details. Sometimes the same failure message appears again.
Previous status updates:
Next status updates:
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Italy Post and get your package location updates to your e-mail, you can Register on our website.
Italy Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.