Italy Post

consegna non andata a buon fine perché l'indirizzo del destinatario risulta errato o incompleto. Contatta Assistenza

Italy Post tracking parcel

What this status means

Italy Post (Poste Italiane) tried to deliver the parcel, but the carrier could not complete the delivery because the recipient's address looked wrong or incomplete. The line translates roughly as "delivery unsuccessful because the recipient's address is incorrect or incomplete. Contact customer service." The parcel is in Italy, with the local delivery network, not lost.

Is my package delayed?

This is an exception, not a routine step. The parcel has not been delivered, so expect some delay. How long depends on how quickly the address problem is sorted out. Nothing here means the parcel is lost.

What happens next

The outcomes vary. Most often the parcel goes back into transit, and in some cases it is put out for delivery again or delivered. In a smaller share of cases it is returned to the sender, or it waits for instructions from the sender about the missing or incorrect recipient details. Sometimes the same failure message appears again.

What you can do

  • Check the address on your order: street, house number, postcode, city, and the name on the doorbell or intercom.
  • If anything is wrong or missing, tell the seller right away, since the sender can give the courier corrected details.
  • Contact Italy Post customer service, as the message asks. Have your tracking number and the full delivery address ready.
  • Keep checking the tracking history. If it shows a return to sender, contact the seller about a resend or refund.

Previous status updates:

Next status updates:


Other Italy Post statuses associated with «delivery attempt failed»


Tracking package of Italy Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Italy Post and get your package location updates to your e-mail, you can Register on our website.

Italy Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.