Netherlands Post

The Item is at the shippers warehouse

Netherlands Post tracking parcel

What this status means

The seller or its fulfilment warehouse has registered your parcel with PostNL, and the parcel is still at the sender's warehouse. PostNL has not collected it yet. This is the very start of the journey: the shipping label exists and the data has been passed on, but the parcel has not entered the PostNL network.

Is my package delayed?

On its own, this message is normal and not an exception. It only becomes a concern if it stays as the latest update for longer than the earlier steps took. In that case the parcel may be waiting at the sender for handover to PostNL.

What happens next

Most often, the next update is "The item is pre-advised to PostNL", which means PostNL has received the shipment details in its system. After that, the parcel is handed over and scanned. Later steps include being received and processed at a PostNL sorting center. The parcel is not on the move until one of those scans appears.

What you can do

  • Wait and keep checking. The status updates once PostNL scans the parcel.
  • If nothing changes for longer than usual, contact the seller first. The parcel is still in their hands.
  • Have your tracking number and order details ready when you write.
  • Contact PostNL only once it has scanned the parcel and then stops moving.

Previous status updates:

Next status updates:


Other Netherlands Post statuses associated with «package information received»


Tracking package of Netherlands Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Netherlands Post and get your package location updates to your e-mail, you can Register on our website.

Netherlands Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.