On PackageRadar website «Customs office requested an additional information» status means these statuses of UPS:
- — Additional info or documents are required by the Agricultural Agency (USDA). Awaiting information from the customer
- — A missing commercial invoice is causing a delay. We are currently waiting for information from the sender
- — A missing commercial invoice is causing a delay. We are working to obtain this information
- — Customs requires additional information or documents for clearance. Awaiting information from the customer
- — Customs requires additional information or documents for clearance. Awaiting information from the customer. / Resolved
- — Customs Requiring Information, contact UPS
- — Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, A Government Agency has requested proof of package value. Awaiting information from the customer. / We've contacted the receiver
- — On the Way, A Government Agency requires additional information or documents for clearance. Awaiting information from Customer
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer
- — On the Way, Power of Attorney documentation is missing and required for clearance. Awaiting information from the customer
- — On the Way, The original export invoice is required to process duty relief. Awaiting information from the customer
- — Package cannot clear due to Customs delay or missing info. Awaiting confirmation from sender on return or disposal
- — Power of Attorney documentation is missing and required for clearance. Awaiting information from the customer. / We've left a message for the receiver to contact us
- — The customer’s customs ID or the manufacturer’s ID code is required. Once received, UPS will submit for clearance. / We've contacted the receiver
- — The investigation requires additional merchandise description. Please visit ups.com/claims or contact ups for additional support
- — Translated documents are required for clearance. Awaiting information from the sender or recipient. / Resolved
- — Unable to Deliver, Customs requires additional information or documents for clearance. Awaiting information from the customer. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance / We've contacted the receiver
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance / We've contacted the receiver to request additional information
- — UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance
- — We'll contact the sender or receiver because Sender/Importer validation is required by customs before release
- — Your shipment's commercial invoice is incomplete or missing. If you are the sender, please submit a valid invoice or provide the needed information to resume the transit journey
- — Your shipment's international documents are incomplete or missing. If you are the receiver/importer, please submit valid documents to resume the transit journey
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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