A missing commercial invoice is causing a delay. We are working to obtain this information
UPS tracking parcelWhat this status means
UPS has stopped your parcel at a customs checkpoint because the commercial invoice is missing. This is the document that lists what is in the parcel and what it is worth. Customs needs it to process an international shipment. The parcel is usually sitting at a UPS facility while UPS tries to get the document, typically from the sender.
Is my package delayed?
Yes, this is an exception. The parcel is on hold until the paperwork is sorted out, so the delivery will take longer than the earlier steps did. It is not a sign the parcel is lost. In most cases the next update shows the hold has been resolved or the parcel has left the facility.
What happens next
- Most often, UPS reports that it has received the clearance information and the hold is resolved (about 38% of cases).
- Next most common is a "Departed from Facility" scan, meaning the parcel is moving again (about 23%).
- Sometimes a routine warehouse scan comes first, or the same message appears again while UPS is still waiting for the document.
What you can do
- Wait and keep checking the tracking history, as UPS is already working to get the invoice.
- If the status does not change for longer than usual, contact the seller or sender and ask them to send UPS a correct commercial invoice.
- If the seller cannot help, contact UPS with your tracking number and order details.
- Be ready to pay customs duties or taxes if they are requested after clearance.
Previous status updates:
- We have your Package, Arrived at Facility 25
- On the Way, A missing commercial invoice is causing a delay. We are working to obtain this information 6
- Warehouse Scan 4
- Arrived at Facility 3
- Label Created, Shipper created a label, UPS has not received the package yet 3
- A missing commercial invoice is causing a delay. We are working to obtain this information 2
- Good news! We've received export clearance information for your package. This hold has been resolved 1
- A missing commercial invoice is causing a delay. We are currently waiting for information from the sender 1
- Export Scan 1
- Processing at UPS Facility 1
Next status updates:
- Good news! We've received export clearance information for your package. This hold has been resolved 18
- Departed from Facility 11
- Warehouse Scan 4
- On the Way, Good news! We've received export clearance information for your package. This hold has been resolved 4
- A missing commercial invoice is causing a delay. We are working to obtain this information 2
- In Warehouse, Warehouse Scan 2
- We have your Package, Arrived at Facility 2
- Missing shipment data is causing a delay. We are awaiting electronic data upload from the Shipper 2
- A hold on your package has been resolved 1
- Export Scan 1
Other UPS statuses associated with «customs office requested an additional information»
- — Customs requires additional information or documents for clearance. Awaiting information from the customer
- — UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance
- — Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, Power of Attorney documentation is missing and required for clearance. Awaiting information from the customer
- — Unable to Deliver, Customs requires additional information or documents for clearance. Awaiting information from the customer. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — Power of Attorney documentation is missing and required for clearance. Awaiting information from the customer. / We've left a message for the receiver to contact us
- — On the Way, A Government Agency has requested proof of package value. Awaiting information from the customer. / We've contacted the receiver
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer
- — Customs requires additional information or documents for clearance. Awaiting information from the customer. / Resolved
- — Your shipment's commercial invoice is incomplete or missing. If you are the sender, please submit a valid invoice or provide the needed information to resume the transit journey
- — Your shipment's international documents are incomplete or missing. If you are the receiver/importer, please submit valid documents to resume the transit journey
- — On the Way, A Government Agency requires additional information or documents for clearance. Awaiting information from Customer
- — On the Way, The original export invoice is required to process duty relief. Awaiting information from the customer
- — The customer’s customs ID or the manufacturer’s ID code is required. Once received, UPS will submit for clearance. / We've contacted the receiver
- — A missing commercial invoice is causing a delay. We are currently waiting for information from the sender
- — Customs Requiring Information, contact UPS
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance
- — Additional info or documents are required by the Agricultural Agency (USDA). Awaiting information from the customer
- — The investigation requires additional merchandise description. Please visit ups.com/claims or contact ups for additional support
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance / We've contacted the receiver
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance / We've contacted the receiver to request additional information
- — Package cannot clear due to Customs delay or missing info. Awaiting confirmation from sender on return or disposal
- — We'll contact the sender or receiver because Sender/Importer validation is required by customs before release
- — Translated documents are required for clearance. Awaiting information from the sender or recipient. / Resolved
Tracking package of UPS
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UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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