A missing commercial invoice is causing a delay. We are currently waiting for information from the sender
UPS tracking parcelWhat this status means
The parcel is at a UPS facility, usually while it is being cleared through customs. Customs needs a commercial invoice, the document that lists what is in the parcel and what it is worth, and it has not been received. UPS is waiting for the sender to supply it. The parcel itself is not lost or damaged.
Is my package delayed?
Yes, this is an exception, not a routine scan. The parcel cannot move on until the paperwork is sorted out, so the journey is on hold. Whether it is a short or long hold depends on how quickly the sender responds. In some cases the parcel carries on after a warehouse scan, and in others UPS posts a follow-up message saying it is still working to obtain the invoice.
What happens next
- Most often, once the invoice arrives, the parcel gets a warehouse scan and continues.
- Sometimes it departs the facility soon afterwards.
- Sometimes a similar message appears again while UPS keeps chasing the sender.
- Customs may still ask for further information or charge duties before release.
What you can do
- Keep checking the tracking history for a new scan.
- Contact the seller soon and ask them to send UPS a commercial invoice for the shipment.
- If the delay continues longer than usual, contact UPS with your tracking number and the order details.
- Be ready to pay import duties or taxes if UPS requests them.
Previous status updates:
Next status updates:
- Warehouse Scan 2
- A missing commercial invoice is causing a delay. We are working to obtain this information 1
- Departed from Facility 1
Other UPS statuses associated with «customs office requested an additional information»
- — A missing commercial invoice is causing a delay. We are working to obtain this information
- — Customs requires additional information or documents for clearance. Awaiting information from the customer
- — UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance
- — Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer. / A hold on your package has been resolved
- — On the Way, Power of Attorney documentation is missing and required for clearance. Awaiting information from the customer
- — Unable to Deliver, Customs requires additional information or documents for clearance. Awaiting information from the customer. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — Power of Attorney documentation is missing and required for clearance. Awaiting information from the customer. / We've left a message for the receiver to contact us
- — On the Way, A Government Agency has requested proof of package value. Awaiting information from the customer. / We've contacted the receiver
- — On the Way, Importer's consumer or business Identification number is required for clearance. Awaiting information from the customer
- — Customs requires additional information or documents for clearance. Awaiting information from the customer. / Resolved
- — On the Way, A Government Agency requires additional information or documents for clearance. Awaiting information from Customer
- — On the Way, The original export invoice is required to process duty relief. Awaiting information from the customer
- — The customer’s customs ID or the manufacturer’s ID code is required. Once received, UPS will submit for clearance. / We've contacted the receiver
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance
- — Customs Requiring Information, contact UPS
- — Additional info or documents are required by the Agricultural Agency (USDA). Awaiting information from the customer
- — The investigation requires additional merchandise description. Please visit ups.com/claims or contact ups for additional support
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance / We've contacted the receiver
- — UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance / We've contacted the receiver to request additional information
- — Package cannot clear due to Customs delay or missing info. Awaiting confirmation from sender on return or disposal
- — We'll contact the sender or receiver because Sender/Importer validation is required by customs before release
- — Translated documents are required for clearance. Awaiting information from the sender or recipient. / Resolved
- — Your shipment's commercial invoice is incomplete or missing. If you are the sender, please submit a valid invoice or provide the needed information to resume the transit journey
- — Your shipment's international documents are incomplete or missing. If you are the receiver/importer, please submit valid documents to resume the transit journey
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!