What this status means
UPS has recorded that a government agency, usually customs, has finished checking your package and let it go. The parcel is still in the import country, normally at a UPS facility near the point of entry. The inspection or paperwork review is over and the package is no longer held by the authorities.
Is my package delayed?
No. This message by itself is normal and is a good sign. It marks the end of customs clearance. Any delay would have shown up in earlier steps, not here.
What happens next
The next scan is almost always "On the Way, Import Scan". It means UPS has formally received the package into its domestic network in the destination country. After that, the parcel is sorted and sent on toward your local delivery facility.
What you can do
- Wait and keep checking your tracking history for the import scan.
- If the package has been stuck on this message for longer than the previous steps took, contact UPS.
- Have your tracking number and order details ready when you call or write.
- If duties or taxes were requested, check whether they are paid. Ask the seller if you are unsure who is responsible for them.
Previous status updates:
Next status updates:
Other UPS statuses associated with «customs clearance complete»
- — Your package has been released by a government agency
- — On the Way, Your package has been released by a government agency
- — Receiver's customs broker has been assigned. The shipment is now released to move in transit
- — Your package is prepared for clearance
- — Cleared Customs
- — Package cleared by foreign customs office
- — Your package has been released by the Government Agency and is on the way
- — On the Way, Receiver's customs broker has been assigned. The shipment is now released to move in transit
- — On the Way, Your package has cleared customs and will be placed on the next available departure
- — On the Way, Your package has been released by the Government Agency and is on the way
- — On the Way, Your package has been released by the government agency
- — Your package has cleared customs and will be placed on the next available departure
- — On the Way, Good news! We've received export clearance information for your package. This hold has been resolved
- — Your package has cleared customs and is on the way
- — Your package has cleared Customs and it is on its way
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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