Receiver's customs broker has been assigned. The shipment is now released to move in transit
UPS tracking parcelWhat this status means
UPS has assigned a customs broker to handle the import paperwork for your parcel in the destination country. The shipment has been released by customs and can continue moving. The parcel is in the courier's network, usually at or just after a customs facility, and is not stuck in customs.
Is my package delayed?
This message by itself is normal. It marks the end of the customs step, not a problem. The most common next scans are ordinary facility scans, such as "Arrived at Facility" (about 38%) and "Departed from Facility" (about 28%). Sometimes a duties or taxes notice follows (about 16%), which is a payment matter and not a hold-up in itself. A delay is only likely if the tracking stops updating for longer than usual.
What happens next
- Most often, the parcel is scanned as it arrives at or leaves a UPS facility on its way to your area.
- In some cases, UPS posts a notice that duties or taxes are due on the package.
- Later scans bring it to a local facility and then out for delivery.
What you can do
- Wait and keep checking the tracking history for new scans.
- If a duties or taxes notice appears, follow the payment instructions from UPS, since charges may be due at delivery or beforehand.
- If there is no new scan for longer than usual, contact UPS first, then the seller.
- Have your tracking number and order details ready when you contact them.
Previous status updates:
- Arrived at Facility 11
- Departed from Facility 9
- On the Way, Receiver's customs broker has been assigned. The shipment is now released to move in transit 4
- The package will be forwarded to a UPS facility in the destination city 3
- Your package has been released by a government agency 3
- Import charges are due and payable at delivery 1
- Duties or taxes are due on this package 1
Next status updates:
- Arrived at Facility 12
- Departed from Facility 9
- Duties or taxes are due on this package 5
- On the Way, Import Scan 2
- On the Way, We are experiencing transit delays. We will deliver your package as soon as possible1
- Import charges are due and payable at delivery 1
- Import C.O.D. (ICOD) charges have been paid or billed 1
- Your package is pending release from a Government Agency. We'll notify the receiver or sender if information is needed 1
Other UPS statuses associated with «customs clearance complete»
- — Your package has been released by a government agency
- — On the Way, Your package has been released by a government agency
- — Cleared Customs
- — Your package is prepared for clearance
- — Package cleared by foreign customs office
- — On the Way, Receiver's customs broker has been assigned. The shipment is now released to move in transit
- — Your package has been released by the government agency
- — Your package has been released by the Government Agency and is on the way
- — On the Way, Your package has cleared customs and will be placed on the next available departure
- — On the Way, Your package has been released by the Government Agency and is on the way
- — On the Way, Your package has been released by the government agency
- — Your package has cleared customs and will be placed on the next available departure
- — On the Way, Good news! We've received export clearance information for your package. This hold has been resolved
- — Your package has cleared customs and is on the way
- — Your package has cleared Customs and it is on its way
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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