What this status means
UPS tried to deliver the parcel and the person receiving it declined to accept it. The parcel is still with UPS, usually on the delivery vehicle or back at a local facility. Most often this line follows "Out For Delivery Today", so the refusal happened at the door or was recorded during the delivery attempt.
Is my package delayed?
This is an exception, not a normal delivery step. The parcel will not be handed over to you as planned. If you did not refuse it yourself, the refusal may have been recorded by mistake or by someone else at your address. Treat it as a problem worth checking.
What happens next
UPS usually repeats the refusal in later updates and says it will contact the sender for instructions. In some cases the next entry says the parcel is being returned to the sender. Less often, there is a further scan at a warehouse or a note that the address was corrected or the receiver was contacted. The sender decides what happens to the parcel, and the return trip can take longer than the earlier steps.
What you can do
- If you meant to refuse it, you need to do nothing. Keep checking the tracking history for the return entry.
- If you did not refuse it, contact UPS quickly with your tracking number and ask whether the delivery can be retried.
- Contact the seller too, with your order details, so they can redirect the parcel or arrange a refund or reshipment.
- Check your address details and ask people at your address whether someone turned the parcel away.
Previous status updates:
- Out For Delivery Today 11
- The receiver refused the delivery. UPS will contact the sender for further instructions 2
- Processing at UPS Facility 2
- The package will be returned to the sender 2
- Delivery Refused, The receiver does not want the product and refused the delivery 2
- Loaded on Delivery Vehicle 1
- The receiver does not want the product and refused the delivery 1
- UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance 1
- Out For Delivery 1
Next status updates:
- Delivery Refused, The receiver refused the delivery. UPS will contact the sender for further instructions 8
- Returning to Sender, The package was refused by the receiver and will be returned to the sender 3
- On the Way, The receiver does not want the product and refused the delivery. / The address was corrected 2
- The package will be returned to the sender 2
- Warehouse Scan 1
- The receiver does not want the product and refused the delivery. / We've contacted the receiver 1
- Returning to Sender, We're returning this package to the sender as requested by the receiver 1
- UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance 1
- Scheduled for delivery today 1
- On the Way, The receiver does not want the product and refused the delivery. / We've contacted the receiver 1
Other UPS statuses associated with «recipient refused to accept the package»
- — The receiver refused the delivery. UPS will contact the sender for further instructions
- — The receiver doesn't accept C.O.D.s and refused the delivery
- — On the Way, The receiver does not want the product and refused the delivery. / The address was corrected
- — Delivery Refused, The receiver refused the delivery. UPS will contact the sender for further instructions
- — On the Way, The receiver doesn't accept C.O.D.s and refused the delivery. We'll contact the sender about this delivery attempt
- — Delivery Refused, The receiver doesn't accept C.O.D.s and refused the delivery
- — On the Way, The receiver has canceled the product order and refused delivery
- — Unable to Deliver, Incomplete address information may delay delivery. We are attempting to update this information. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — The receiver doesn't accept C.O.D.s and refused the delivery. / We've contacted the sender
- — The receiver refused delivery of the package
- — The receiver has canceled the product order and refused delivery. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — Unable to Deliver, The receiver does not want the product and refused the delivery. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — On the Way, The receiver does not want the product and refused the delivery. / We've contacted the receiver
- — The receiver determined this product order is late and has refused the delivery
- — The post office attempted to deliver the UPS SurePost package, but the receiver refused delivery
- — Delivery Refused, The receiver refused the delivery
- — The post office attempted to deliver the UPS SurePost® package, but the receiver refused delivery
- — The receiver has canceled the product order and refused delivery
- — The package was refused and will be returned to the sender
- — The receiver refused the delivery
- — Unable to Deliver, The address is incomplete. This may delay delivery. We're attempting to update the address. / The package is undeliverable and is in the process of being disposed of according to the local guidelines
- — The package was refused by the receiver and will be returned to the sender
- — Package returned to sender by international carrier because the item was refused by the addressee. Contact Sender
- — The delivery was refused by the receiver. The package will be sent back to the shipper
- — The receiver does not want the product and refused the delivery / We will contact the sender
- — Delivery Refused, The receiver does not want the product and refused the delivery
- — Delivery Refused, The receiver does not want the product and refused the delivery. / We will contact the sender
- — The receiver determined this product order is too expensive and refused the delivery
- — The receiver does not want the product and refused the delivery / The address was corrected
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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