What this status means
UPS sorted your parcel into the wrong route or onto the wrong vehicle at one of its facilities. The parcel is still inside the UPS network, usually at a sorting hub, and it is being put back on the correct path toward your address. It is not lost, and it has not been returned to the sender.
Is my package delayed?
This is an exception, but a minor one. The message itself warns of a possible delay, because the parcel took a detour before it was corrected. Whether you actually lose time depends on how far it was sent off course. It is not a sign of damage or loss.
What happens next
Most often, in about three quarters of cases, the next update is "Departed from Facility". That means the parcel has been re-sorted and is leaving for the right destination. Sometimes it is processed at another UPS facility first, or you see the same message again. Occasionally UPS also corrects address details, such as a postal code, along the way.
What you can do
- Wait and keep checking the tracking history. A new scan usually appears once the parcel is moving again.
- Check that the delivery address and postal code on your order are correct.
- If the parcel shows no new scan for longer than the previous steps took, contact UPS.
- If you bought from a shop or marketplace, you can also ask the seller to open an inquiry. Have your tracking number and order details ready.
Previous status updates:
- On the Way, We've incorrectly sorted this package which may cause a delay33
- Arrived at Facility 26
- We have your Package, Arrived at Facility 14
- Processing at UPS Facility 12
- The delivery address has been updated and your package is on its way 8
- We've incorrectly sorted this package which may cause a delay 3
- Returning to Sender, The delivery address is incomplete. We were unable to resolve the issue and the package will be returned to the sender 3
- We've corrected the postal code, and the package is on its way to the updated address 2
- Departed from Facility 2
- Returning to Sender, We were unable to deliver the package on our final attempt. We are returning this package to the sender 2
Next status updates:
- Departed from Facility 84
- On the Way, Departed from Facility 12
- We've incorrectly sorted this package which may cause a delay 3
- On the Way, Processing at UPS Facility 2
- Processing at UPS Facility 2
- We've corrected the postal code, and the package is on its way to the updated address 2
- Returning to Sender, The delivery address is incomplete. We were unable to resolve the issue and the package will be returned to the sender 2
- Arrived at Facility 1
- On the Way, Your package has been delayed due to an export gateway hold1
- Your package was not received at the UPS facility as originally scheduled. There may be a delivery delay 1
Other UPS statuses associated with «package is being rerouted»
- — Your UPS SurePost® package was transferred to the wrong post office. It is being corrected
- — Your UPS SurePost package was transferred to the wrong post office. It is being corrected
- — We've misrouted the package. This may cause a delay
- — Package was incorrectly sorted to the wrong destination
- — We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination
- — We've misrouted the package. This may cause a delay / Delivery will be delayed by one business day
Tracking package of UPS
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking UPS and get your package location updates to your e-mail, you can Register on our website.
UPS — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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