Important note: The customer's ID Number is either missing or invalid. The correct details are needed to proceed Customer to be validated through KYC
Aramex tracking parcelWhat this status means
Aramex cannot continue with the shipment because the recipient's ID number is missing or invalid. Customs clearance needs a valid ID, and Aramex checks the recipient's identity through a KYC (know your customer) verification. The parcel is held at a customs or processing step until the correct details are confirmed.
Is my package delayed?
Yes, this is an exception, not a routine scan. The parcel is on hold until the ID problem is fixed, so it will not move on as normal. It does not mean the parcel is lost. In most cases the next update is a new shipment label being generated by the sender, which suggests the shipment is being re-created instead of simply released. Only a small share go straight on to the next transit office.
What happens next
- Most often, the sender generates a new label and the tracking shows the shipment has not yet been handed over to Aramex.
- Once Aramex collects it again, the tracking updates and the parcel continues its journey.
- Less often, it reaches an Aramex transit office on its way to the destination office.
What you can do
- Check that the ID number you gave when ordering is correct and matches your official document.
- Contact the seller and ask them to correct or resend your ID details, since they may need to issue a new label.
- If the status does not change, contact Aramex customer service with your tracking number and order details, and ask how to complete the KYC check.
- Keep checking the tracking for updates.
Previous status updates:
Next status updates:
- Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices 9
- The shipment has reached Aramex transit office and is on its way to the final destination office 1
Other Aramex statuses associated with «customs office requested an additional information»
- — The shipment is currently with customs clearance and the customer's documents are required (KYC)
- — Requires additional documents from customer prior to shipping
- — The shipment is currently with customs clearance Awaiting instructions from the customer
- — Customs clearance update: The ID/verification papers were unfortunately not accepted New valid KYC documents are required
- — The shipment is currently with customs clearance awaiting further details from the customer
- — The package is currently with customs clearance and the customer 's documents are required (KYC)
- — The package is currently at the origin facility. Awaiting further details from the customer
- — Important note: The customer 's ID Number is either missing or invalid. The correct details are needed to proceed. Customer to be validated through KYC
- — Shipment Held for Customs Clearance - Awaiting Further Details from Customer
- — The package is currently with customs clearance and awaiting further details from the customer
- — Shipment Held for Customs Clearance - Customer ID Number Or Importers Code Required
- — Customer could not be reached - contact details required from customer
- — On hold - Missing clearance documents - Invoice / Know your customer (KYC)
- — Customs clearance update: The ID/verification papers were unfortunately not accepted. New valid KYC documents required
- — The shipment is currently at the origin facility Awaiting further details prior to shipping
- — Additional documents are needed from the customer prior to shipping
- — Delivery status: On hold. There is/are a missing clearance document/s - invoice / Know Your Customer (KYC)
- — The package is currently with customs clearance. Awaiting instructions from the customer
- — The shipment is on hold There is/are a missing clearance document/s - invoice
- — Shipment Held for Customs Clearance - Awaiting Customer Instructions
- — Customer Contacted, hold for customs, reminder
- — Shipment at origin facility - awaiting further details from customer
- — Shipment Held for Customs Clearance - Customer Documents Required (KYC)
- — The package is currently with customs clearance and the customer 's ID number or the importer 's code is required
Tracking package of Aramex
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aramex and get your package location updates to your e-mail, you can Register on our website.
Aramex — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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