The shipment is on hold There is/are a missing clearance document/s - invoice
Aramex tracking parcelWhat this status means
Aramex is holding the parcel because the customs paperwork is incomplete: a commercial invoice is missing. The invoice tells customs what is in the parcel and what it is worth. The parcel has already been accepted and scanned at the origin office, so it is still at the start of its journey, not at your door.
Is my package delayed?
This is an exception, not a routine step. The parcel cannot move on until the invoice is supplied, so it will be held for longer than the previous steps took. This message is rare, and the follow-up messages seen after it were mixed: a new label being created by the shipper, or the parcel being returned to the shipper. Delivery is not guaranteed.
What happens next
- If the shipper provides a valid invoice, the parcel can continue toward the destination country.
- If the invoice is not supplied, the parcel may be sent back to the shipper.
- A new shipper label may appear, meaning the shipment is being re-created and must be handed to Aramex again.
What you can do
- Check the tracking page again for updates.
- Contact the seller or sender soon, tell them an invoice is missing, and ask them to send it to Aramex.
- If the seller cannot fix it, contact Aramex with your tracking number and order details.
- If the parcel is returned, ask the seller about a refund or a reshipment.
Previous status updates:
- The shipment has been received at our Aramex origin office and will continue its journey to the destination country 2
- The shipment has been x-ray scanned at our Aramex origin facility 1
Next status updates:
- Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices 1
- The shipment has been returned to the shipper 1
- shipment return to shipper # 508872349961
Other Aramex statuses associated with «customs office requested an additional information»
- — The shipment is currently with customs clearance and the customer's documents are required (KYC)
- — Requires additional documents from customer prior to shipping
- — The shipment is currently with customs clearance Awaiting instructions from the customer
- — Customs clearance update: The ID/verification papers were unfortunately not accepted New valid KYC documents are required
- — The shipment is currently with customs clearance awaiting further details from the customer
- — Important note: The customer's ID Number is either missing or invalid. The correct details are needed to proceed Customer to be validated through KYC
- — The package is currently at the origin facility. Awaiting further details from the customer
- — Important note: The customer 's ID Number is either missing or invalid. The correct details are needed to proceed. Customer to be validated through KYC
- — Shipment Held for Customs Clearance - Awaiting Further Details from Customer
- — The package is currently with customs clearance and awaiting further details from the customer
- — Shipment Held for Customs Clearance - Customer ID Number Or Importers Code Required
- — Customer could not be reached - contact details required from customer
- — On hold - Missing clearance documents - Invoice / Know your customer (KYC)
- — Customs clearance update: The ID/verification papers were unfortunately not accepted. New valid KYC documents required
- — The shipment is currently at the origin facility Awaiting further details prior to shipping
- — Additional documents are needed from the customer prior to shipping
- — Delivery status: On hold. There is/are a missing clearance document/s - invoice / Know Your Customer (KYC)
- — The package is currently with customs clearance. Awaiting instructions from the customer
- — Shipment Held for Customs Clearance - Awaiting Customer Instructions
- — Customer Contacted, hold for customs, reminder
- — Shipment at origin facility - awaiting further details from customer
- — Shipment Held for Customs Clearance - Customer Documents Required (KYC)
- — The package is currently with customs clearance and the customer 's ID number or the importer 's code is required
- — The package is currently with customs clearance and the customer 's documents are required (KYC)
Tracking package of Aramex
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aramex and get your package location updates to your e-mail, you can Register on our website.
Aramex — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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