Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices
Aramex tracking parcelWhat this status means
The seller (the shipper) has created a shipping label for your order in Aramex's system, but Aramex does not have the parcel yet. The parcel is still with the seller, or on its way to an Aramex collection point. Nothing has been scanned by Aramex so far.
Is my package delayed?
This message by itself is normal. It is the first step of most Aramex shipments. It only becomes a concern if it stays unchanged for longer than you would expect from the seller's handling time, because that usually means the seller has not yet handed the parcel over.
What happens next
Most often, in about two thirds of cases, the next update says the shipment has been received at the Aramex origin office and will continue to the destination country. Sometimes the update instead says the shipment was collected from the shipper, or it goes straight to an in-transit message. Occasionally the same message appears again while Aramex still waits for the parcel.
What you can do
- Wait and keep checking. The status changes once Aramex scans the parcel.
- If it stays the same for longer than the seller's stated handling time, contact the seller first. They control when the parcel is handed over.
- Contact Aramex only after Aramex has scanned the parcel and the tracking then stops moving.
- Have your tracking number and order details ready when you write to either of them.
Previous status updates:
- Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices 22
- Important note: The customer's ID Number is either missing or invalid. The correct details are needed to proceed Customer to be validated through KYC 9
- Requires additional documents from customer prior to shipping 4
- Parcel Received and Processing3
- Shipment is in transit to final destination country 3
- The shipment is being processed and on its way to the next destination 3
- Shipment received at Aramex origin sorting facility 2
- In transit to ARAMEX DDP2
- The shipment has been x-ray scanned at our Aramex origin facility 2
- Shipment is on its way to the final destination's sorting facility and will be updated once ready for collection/delivery 2
Next status updates:
- The shipment has been received at our Aramex origin office and will continue its journey to the destination country 280
- The shipment is being processed and on its way to the next destination 45
- Shipment collected from the shipper 36
- The shipment has been x-ray scanned at our Aramex origin facility 32
- Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices 22
- Consignee contacted to set delivery - Address & Schedule - Email 19
- Label added to shipment, shipment now waiting to be handed to the last mile courier 8
- Record created5
- Shipment is in transit to final destination country 3
- The shipment has left the Aramex transit office and is on its way to our Aramex destination office 3
Other Aramex statuses associated with «package information received»
- — Data received by carrier
- — Manifested to destination hub
- — shipper created a label, ups has not received the package yet
- — Customer shared new delivery instructions – shipment will be updated once out for delivery
- — The sender has created a new shipping label, but they haven 't given the package to Aramex yet. The tracking information will be updated once Aramex collects the package from the sender
Tracking package of Aramex
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aramex and get your package location updates to your e-mail, you can Register on our website.
Aramex — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!