What this status means
Aramex needs more paperwork or information before it can send the parcel on its way. The parcel is still at or near the starting point of its journey, with the sender's side or the Aramex origin office. It has not yet moved on to the destination country. Usually the missing item is a document connected to export or customs clearance, such as an invoice, an ID or a form.
Is my package delayed?
This is an exception, not a routine step. The parcel is on hold until the missing information arrives, so it will wait longer than usual. It is not necessarily lost or in serious trouble. Most of the time the next update shows the shipment moving forward, but it can also be sent back to the shipper.
What happens next
Most often, in about two fifths of cases, the next update says the shipment has been received at the Aramex origin office and will continue to the destination country. Other common follow-ups are "being processed and on its way to the next destination" and "shipment collected from the shipper". In a small share of cases, the shipment is returned to the shipper.
What you can do
- Check your email and phone for a message from Aramex asking for specific documents, and reply with them.
- If you are the buyer, contact the seller and ask whether they have been asked for anything.
- If the status stays the same for longer than the previous steps took, contact Aramex customer service.
- Have your tracking number and order details ready.
Previous status updates:
- Consignee contacted to set delivery - Address & Schedule - Email 31
- The shipment has been x-ray scanned at our Aramex origin facility 3
- Requires additional documents from customer prior to shipping 2
- Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices 1
Next status updates:
- The shipment has been received at our Aramex origin office and will continue its journey to the destination country 16
- The shipment is being processed and on its way to the next destination 7
- Shipment collected from the shipper 4
- Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet. Shipment will be updated once collected from shipper and received in Aramex offices 4
- Requires additional documents from customer prior to shipping 2
- The shipment is returned to shipper 2
- Consignee contacted to set delivery - Address & Schedule - Email 1
- Shipment held at origin facility due to oversize/overweight - awaiting shipper instructions1
Other Aramex statuses associated with «customs office requested an additional information»
- — The shipment is currently with customs clearance and the customer's documents are required (KYC)
- — The shipment is currently with customs clearance Awaiting instructions from the customer
- — Customs clearance update: The ID/verification papers were unfortunately not accepted New valid KYC documents are required
- — The shipment is currently with customs clearance awaiting further details from the customer
- — Important note: The customer's ID Number is either missing or invalid. The correct details are needed to proceed Customer to be validated through KYC
- — The package is currently with customs clearance and the customer 's documents are required (KYC)
- — The package is currently at the origin facility. Awaiting further details from the customer
- — Important note: The customer 's ID Number is either missing or invalid. The correct details are needed to proceed. Customer to be validated through KYC
- — Shipment Held for Customs Clearance - Awaiting Further Details from Customer
- — The package is currently with customs clearance and awaiting further details from the customer
- — Shipment Held for Customs Clearance - Customer ID Number Or Importers Code Required
- — Customer could not be reached - contact details required from customer
- — On hold - Missing clearance documents - Invoice / Know your customer (KYC)
- — Customs clearance update: The ID/verification papers were unfortunately not accepted. New valid KYC documents required
- — The shipment is currently at the origin facility Awaiting further details prior to shipping
- — Additional documents are needed from the customer prior to shipping
- — Delivery status: On hold. There is/are a missing clearance document/s - invoice / Know Your Customer (KYC)
- — The package is currently with customs clearance. Awaiting instructions from the customer
- — The shipment is on hold There is/are a missing clearance document/s - invoice
- — Shipment Held for Customs Clearance - Awaiting Customer Instructions
- — Customer Contacted, hold for customs, reminder
- — Shipment at origin facility - awaiting further details from customer
- — Shipment Held for Customs Clearance - Customer Documents Required (KYC)
- — The package is currently with customs clearance and the customer 's ID number or the importer 's code is required
Tracking package of Aramex
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Aramex and get your package location updates to your e-mail, you can Register on our website.
Aramex — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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