Item re-routed due to processing error; Possible delay

What this status means

Canada Post has logged that your parcel went wrong at one of its sorting facilities. A scanner or sorting machine sent it down the wrong path, or it was sent to the wrong place, so it is being redirected toward the right route. The parcel is still in the postal network, not lost.

Is my package delayed?

This message is an exception, not a routine step. Canada Post itself adds "possible delay" because the detour can make the trip take longer than usual. It is not a sign the parcel is lost or damaged. Whether you actually see a delay depends on how far the parcel was sent off course.

What happens next

In every case where this message appears, the next update is "Item processed". That means the parcel has been scanned again at a facility and is back on its way. After that, expect the usual in-transit scans, then out for delivery.

What you can do

• Wait and keep checking the tracking history for a new "Item processed" scan.
• If nothing new appears for longer than the previous steps took, contact Canada Post with your tracking number.
• If Canada Post cannot help, contact the seller and have your order details and the tracking number ready.
• Check that the delivery address on your order is correct, in case the seller needs to act.