What this status means
Deutsche Post could not hand over the parcel on this delivery attempt, so it is now being held rather than going back out straight away. The parcel is in the courier's care, usually at a delivery depot or a postal facility. Typical reasons are that nobody was available to receive it, the recipient could not be reached, or something about the address or delivery conditions got in the way.
Is my package delayed?
This message is an exception, not a routine scan. It does not mean the parcel is lost, but the delivery has been interrupted, so it will probably arrive later than first planned. How much later depends on why delivery failed and on what the courier does next.
What happens next
- The courier may try to deliver again.
- The parcel may be sent to a postal retail outlet or pickup point, and you may get a notice or a new status line telling you where.
- If the problem is with the address or the shipment itself, the courier may hold the parcel until it is clarified, and in the end it can be returned to the sender.
What you can do
- Wait and keep checking the tracking history for a new status, and look for a notice card or message from the courier.
- Check that the address, name and any apartment or doorbell details on the order are correct.
- If the status does not change for longer than the previous steps took, contact Deutsche Post with your tracking number.
- If the parcel is from an online shop, tell the seller too and have your order details ready.
Other Deutsche Post statuses associated with «delivery attempt failed»
- — The shipment could not be delivered
- — Delivery not possible. Forwarding in postal retail outlet
- — The recipient was not present. The recipient has been notified
- — Your shipment could unfortunately not be delivered today due to unexpected circumstances such as illness, accident, or overtime. A new delivery attempt will be made on the next business day
- — The recipient was not present
- — The recipient could not be found at the address on the shipment
- — Delivery not possible. Pickup information will follow by mail
- — The shipment could not be delivered because the recipient was not in. A second delivery attempt will be made
- — The return shipment could not be delivered because the sender is unknown. The shipment will be forwarded to Parcel Investigation and stored
- — The recipient was not in. The shipment is being redirected to a DHL Paketshop
- — Delivery not possible as recipient (comany/office/practice) closed
- — The shipment could not be delivered to either the recipient or the sender. Please contact our customer service
- — The recipient was not present. The shipment is being returned to sender
- — The shipment could not be delivered at the 2nd attempt and is being held at a retail outlet for pick-up. The recipient has been notified
- — The shipment could not be delivered because the recipient is unknown
- — The shipment could not be delivered to the Packstation
- — Delivery not possible as delivery address not accessible
- — Delivery not possible. The notification card required for pick-up will be sent by mail
- — Recipient unknown. Another delivery attempt will be made
- — Delivery not possible - new delivery attempt on same day
- — Second delivery attempt because recipient was not in
- — Shipment redirected to DHL Paketshop because recipient was not in
- — The recipient was not available. Further processing of the shipment is scheduled for the next working day
- — Empfänger unbekannt
- — 2nd delivery attempt unsuccessful - shipment stored at retail outlet
- — Delivery not possible, recipient has been notified
- — Delivery not possible. The recipient has been informed
- — Delivery not possible - address will be checked
- — The shipment couldn't be handed over to the access point
- — Delivery not possible - deferred at the recipient's request
- — It was not possible to reach the recipient; the item was scanned. The item is either being delivered or being held for pick-up
- — The shipment could not be delivered and will be taken to a Packstation. The information needed for pickup will be sent to you by letter
- — Zustellung heute leider nicht möglich
- — Unsuccessful delivery attempt due to incorrect address. Another delivery attempt will be made
- — Zustellung nicht möglich
- — Shipment not delivered
- — The shipment could not be delivered. Please contact the DHL Customer Service. DHL Customer Service
- — Delivery not possible - new delivery attempt the next working day
- — Delivery attempt on the next business day
- — The shipment could not be delivered and is being forwarded to a PACKSTATION. The recipient has been notified
- — Delivery not possible - shipment forwarded to recipient
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
Deutsche Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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