What this status means
The Deutsche Post driver could not hand over the parcel on the delivery round, usually because nobody was able to receive it. The parcel has been redirected to a postal retail outlet, a shop or counter that accepts parcels for collection. It is no longer on the delivery vehicle and is on its way to that outlet or already there.
Is my package delayed?
This message is an exception, but a common and mild one. Nearly every case follows a loaded-for-delivery message from the same day, so the parcel was close to you. It is not lost. Delivery to your door has not happened, and the parcel now has to be collected.
What happens next
Most often the next update says the shipment is available for pick-up at the retail outlet. In about a third of cases it first reads "Ready for pickup next business day", meaning the outlet has not yet received it. Less often, another delivery-failed message appears. A pickup notification usually follows.
What you can do
- Wait for the pickup message, then collect the parcel from the outlet named in it or in the notification you received.
- Bring photo ID and the pickup notification or tracking number. Check the outlet's opening hours and the pickup deadline.
- Check that the address and name on the parcel are correct, including the doorbell name.
- If the status does not change for longer than usual, contact Deutsche Post, or the seller if you ordered online, with your tracking number and order details.
Previous status updates:
- The shipment has been loaded onto the delivery vehicle. Delivery is expected to take place today 765
- A preferred location was designated as a reception option for this shipment 3
- Відправлення затримується, одержувач оповіщений: Одержувач відсутній під час доставки2
- The recipient could not be found at the address on the shipment 1
- The recipient was not present. The recipient has been notified 1
- The shipment is available for pick-up from the retail outlet as of now 1
- The item is out for delivery1
- The shipment has been loaded onto the delivery vehicle 1
- The shipment is being prepared for onward transport 1
- The shipment is on its way to the Packstation 1
Next status updates:
- The shipment is available for pick-up from the retail outlet as of now 392
- Ready for pickup next business day 279
- The recipient was not present. The recipient has been notified 88
- The recipient has picked up the shipment from the retail outlet 9
- The shipment could not be delivered at the 2nd attempt and is being held at a retail outlet for pick-up. The recipient has been notified 4
- 到达境外自提点1
- The shipment has been successfully delivered 1
- The shipment has been loaded onto the delivery vehicle. Delivery is expected to take place today 1
- A 2nd delivery attempt is made at the recipient's request 1
- The shipment is ready for pick-up by the recipient 1
Other Deutsche Post statuses associated with «delivery attempt failed»
- — The shipment could not be delivered
- — The recipient was not present. The recipient has been notified
- — Your shipment could unfortunately not be delivered today due to unexpected circumstances such as illness, accident, or overtime. A new delivery attempt will be made on the next business day
- — The recipient was not present
- — The recipient could not be found at the address on the shipment
- — Delivery not possible. Pickup information will follow by mail
- — The shipment could not be delivered because the recipient was not in. A second delivery attempt will be made
- — The return shipment could not be delivered because the sender is unknown. The shipment will be forwarded to Parcel Investigation and stored
- — The recipient was not in. The shipment is being redirected to a DHL Paketshop
- — Delivery not possible as recipient (comany/office/practice) closed
- — The shipment could not be delivered to either the recipient or the sender. Please contact our customer service
- — The shipment could not be delivered to the Packstation
- — The recipient was not present. The shipment is being returned to sender
- — The shipment could not be delivered at the 2nd attempt and is being held at a retail outlet for pick-up. The recipient has been notified
- — The shipment could not be delivered because the recipient is unknown
- — The shipment could not be delivered and will be taken to a Packstation. The information needed for pickup will be sent to you by letter
- — It was not possible to reach the recipient; the item was scanned. The item is either being delivered or being held for pick-up
- — Zustellung heute leider nicht möglich
- — Delivery not possible - address will be checked
- — Recipient unknown. Another delivery attempt will be made
- — Delivery not possible - new delivery attempt on same day
- — Delivery not possible - deferred at the recipient's request
- — Unsuccessful delivery attempt due to incorrect address. Another delivery attempt will be made
- — Second delivery attempt because recipient was not in
- — Shipment redirected to DHL Paketshop because recipient was not in
- — The recipient was not available. Further processing of the shipment is scheduled for the next working day
- — 2nd delivery attempt unsuccessful - shipment stored at retail outlet
- — Delivery not possible as delivery address not accessible
- — Zustellung nicht möglich
- — Shipment not delivered
- — The shipment couldn't be handed over to the access point
- — Delivery not possible - shipment is being stored
- — The shipment could not be delivered. Please contact the DHL Customer Service. DHL Customer Service
- — Delivery not possible - new delivery attempt the next working day
- — Empfänger unbekannt
- — Delivery attempt on the next business day
- — Delivery not possible, recipient has been notified
- — Delivery not possible. The recipient has been informed
- — The shipment could not be delivered and is being forwarded to a PACKSTATION. The recipient has been notified
- — Delivery not possible - shipment forwarded to recipient
- — Delivery not possible. The notification card required for pick-up will be sent by mail
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
Deutsche Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!