What this status means
The parcel has reached the destination country and is waiting for customs clearance. The recipient has chosen a broker other than FedEx to handle that clearance, so FedEx cannot see the progress. "Unknown status" means FedEx has no update from that broker. It does not mean the parcel is lost or refused. The parcel is usually held at a FedEx facility while the broker works.
Is my package delayed?
This message is an exception, but a common and usually minor one. In most cases it is followed by a release from customs. Even so, the parcel is paused until the broker submits the paperwork and any charges are settled, so it can be held longer than the earlier steps if the broker is slow to act.
What happens next
Most often, in about three cases out of five, the next update is "International shipment release - Import". That means customs has cleared the parcel and FedEx can move it on. Sometimes the broker paperwork notice appears again first. After release, the parcel normally leaves the hub or arrives at a local FedEx facility before delivery.
What you can do
- Check the tracking page again over the next updates, as the status often clears by itself.
- Contact your broker, who is the one expected to act. Ask whether they have received the documents and whether they need anything from you, such as an ID, an invoice or payment of duties and taxes.
- If the parcel stays on this status for longer than usual, contact FedEx with your tracking number and the broker's name.
- If you bought from an online seller, ask them for the commercial invoice.
Previous status updates:
- On the way - Package available for clearance 146
- On the way - Paperwork available for non-FedEx broker 37
- On the way - Paperwork available 32
- Clearance in progress 4
- Delivery exception - Rerouted to revised delivery address 3
- At local FedEx facility 3
- Delivered 2
- Departed FedEx hub 2
- On the way 2
- At destination sort facility 2
Next status updates:
- International shipment release - Import 118
- On the way - Paperwork available for non-FedEx broker 34
- Departed FedEx hub 16
- At local FedEx facility 13
- On the way - Package available for clearance 5
- On the way 2
- Delivery updated - Your package may be late- local delivery restrictions 1
- On FedEx vehicle for delivery 1
- Delivered to a non-FedEx clearance broker 1
- Delivery updated - Package at station, arrived after courier dispatch 1
Tracking package of FedEx
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking FedEx and get your package location updates to your e-mail, you can Register on our website.
FedEx — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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