Belgium Post

Confirmation of preparation of the shipment received

Belgium Post tracking parcel

What this status means

Belgium Post (bpost) has received the electronic information for your shipment, meaning the sender or an intermediary has told bpost that a parcel is being prepared. It does not always mean the physical parcel has reached bpost. Sometimes it appears after the parcel has already arrived at a bpost facility, and sometimes it is repeated as the shipment moves between handovers.

Is my package delayed?

No. This message by itself is normal and is not an exception or a sign of a problem. Seeing it more than once is also common. Only be concerned if the tracking stays on this line for longer than the previous steps took.

What happens next

The next step varies, because the parcel may come from abroad or be sent within Belgium. Most often bpost registers the item at a counter, about a quarter of the time. Otherwise you may see:

  • "Departure from office of exchange" (the parcel leaves an international exchange point)
  • "Your item has been sorted"
  • "The shipment has arrived in the destination country/destination area"

What you can do

  • Wait and keep checking. New scans usually follow as the parcel is handled.
  • If the tracking stops moving for longer than usual, contact the seller first, as they hold the shipping details.
  • If the seller cannot help, contact bpost customer service.
  • Have your tracking number, order details and delivery address ready.

Previous status updates:

Next status updates:


Other Belgium Post statuses associated with «package information received»


Tracking package of Belgium Post

With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Belgium Post and get your package location updates to your e-mail, you can Register on our website.

Belgium Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.