What this status means
Deutsche Post has checked the parcel or letter and found that it cannot be sent on under its shipping rules. This can happen with incorrect or incomplete address details, packaging that is damaged or unsuitable, a wrong label, or contents that are not allowed for that service or destination. The item is still with the courier, usually at a sorting or processing facility.
Is my package delayed?
This message is an exception, not a routine step. It usually means the shipment has stopped moving until the problem is dealt with, so a delay is likely. It does not necessarily mean the item is lost.
What happens next
The courier decides what to do with the item. Depending on the reason, it may be corrected and sent on, held while the sender is contacted, or returned to the sender. A return is a common outcome, and you may see a message saying the shipment was returned.
What you can do
- Check the tracking page again over the next days for a new message.
- Look at the delivery address in your order and tell the seller if anything is wrong or missing.
- If nothing changes for longer than the previous steps took, contact the seller first, since they are the sender and can ask the courier to act.
- Have your tracking number and order details ready when you contact the seller or Deutsche Post.
Other Deutsche Post statuses associated with «misc»
- — A preferred location was designated as a reception option for this shipment
- — The shipment has been postponed and will probably be delivered on the next working day
- — Ready for pickup next business day
- — The recipient has selected a Packstation as the new delivery address
- — The original transport journey was canceled. The shipment is booked on to a new transport journey
- — This shipment will be handed over the local Customs Office. The consignee will be notified by DHL- Deutsche Post in writing with instructions how, and where, the shipment can be collected. Further information: ww.zoll.de. Select: "Postal Consignments" and then "Procedures
- — The shipment could not be delivered and is being forwarded to a Packstation. The recipient has been notified
- — The shipment will be repacked by DHL
- — Pick-up has been scheduled for the next working day and the information has been sent to the delivery person
- — Due to a slight damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — Cancellation of parcel rerouting. Forwarding to home address
- — The shipment has been delivered directly from the parcel center to the business customer
- — Die Sendung wurde in der Nachverpackung von DHL bearbeitet und wird an den Empfänger weitergeleitet
- — Preferred day ordered
- — Available for pickup shortly
- — The shipment does not meet our dispatch conditions
- — Due to an address error, the shipment could not be delivered. The address will be checked
- — The shipment has arrived in special handling. A status update will occur in the next working step. This may take up to three business days
- — Due to an address error, the shipment could not be delivered and will be held
- — The shipment is being stored at the delivery depot because a specific delivery day has been requested (order by the recipient)
- — The recipient has selected a retail outlet as the new delivery address
- — The shipment could not be delivered and will be taken to a Packstation. The information needed for pickup will be sent to you by letter within 1-2 business days
- — The recipient could not be found because the bell label was missing or the recipient moved
- — Due to a surcharge, the shipment could not be delivered and is being stored. The recipient has been informed
- — The address of the shipment is being determined
- — The recipient refused to accept the shipment
- — An additional inspection of the shipment is taking place in the country of origin
- — Due to damage to the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — Due to damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — The shipment has been sent directly from the parcel center to the business customer
- — The transport process has been delayed due to an error in the recipient address
- — The preferred day order for this shipment has been rejected
- — The shipment is being forwarded to DHL for repackaging service
- — The shipment has reached the recipient’s mailbox and will be placed there
- — The delivery was postponed
- — Delivery is scheduled for the next working day at the recipient's request
- — Due to an address error, the shipment could not be delivered
- — A 2nd delivery attempt is made at the recipient's request
- — The C.O.D. amount has been transferred to the payee
- — The shipment has been damaged and is being returned to the parcel center for repackaging
- — The shipment is being repackaged due to damage to the outer packaging
- — Due to damage, the shipment was repacked by DHL and is now on its way to the sender. The customer service of DHL will contact the contractual partner
- — The address of the shipment is being checked
- — The shipment is forwarded to the recipient's latest address
- — The shipment was damaged and the address is being determined
- — The shipment will be forwarded to the chosen postal retail outlet
- — Unfortunately, we are unable to provide you with further information on this delivery by electronic means. Please call our call center
- — Preferred location/neighbor
- — Repackaging
- — The shipment will be forwarded to the chosen Packstation
- — Delivery on the next possible working day
- — Pick-up failed because the shipment was not ready for dispatch
- — Acceptance digitally refused
- — Pick-up failed because the customer was not present
- — Preparation for road transport with stopover
- — Delay due to incorrect recipient details - sender contacted
- — Delivery not possible due to force majeure (storm, snow, flooding, etc.)
- — No information could be found regarding the mail item
- — Shipment booked for road transport
- — Repackaging of the shipment
- — The shipment's content was damaged. DHL Customer Service will contact the sender
- — The Packstation compartment was empty. There was no shipment
- — Repackaging due to damage
- — Preparation for air transport with stopover
- — The shipment was submitted for inspection as hazardous goods
- — Determination of address
- — Checking for hazardous goods
- — Dispatch from Parcel Investigation
- — The shipment is being transported by sea
- — Shipment damaged, processing in the parcel center
- — Due to an address error, the shipment could not be delivered. The shipment will be readdressed and forwarded to the recipient. The recipient has been informed
- — The shipment has been damaged and is being repackaged
- — Shipment booked for air transport
- — Due to a redirection order by the recipient or the sender's instructions, the shipment is being sent to a new recipient address
- — Shipment forwarded to Parcel Investigation
- — Storage based on requested delivery day (order by the recipient)
- — Sender unknown
- — Due to damage, the shipment could not be delivered and is being withheld for investigation
- — Investigating recipient address
- — Shipment on way to recipient
- — Delivery next working day at recipient's request
- — At the request of the recipient, delivery has been deferred. Delivery will take place at a later time
- — Preparation for air transport
- — It was not possible to reach the recipient; the item was scanned. The item is either being delivered in or being held for pick-up
- — New delivery address stated
- — No information could be found regarding the item
- — No shipment in Packstation
- — Some of the shipments contents missing. The remaining part is now on its way to the sender. The customer service of DHL will contact the contractual partner
- — The item could neither be delivered to the recipient nor returned to the sender. Please contact our call center
- — Unfortunately, we cannot provide you any information about your item over the Internet. Please contact our call center
- — The contents of the shipment were damaged. DHL customer service will contact the contractual partner
- — Conflicting information for the shipment. Please contact the sender
- — The shipment is going to be processed at DHL's repackaging service
- — T1425
- — Due to a slight damage of the outer packaging, the shipment was repackaged by DHL and is now on its way to the sender
- — We have received conflicting address information for your shipment. As a result, your shipment cannot be delivered at present. Please contact the sender
- — Shipment does not meet the conditions of dispatch
- — The delivery was unsuccessful because the address is incorrect. Another delivery attempt will be made
- — Contact due to damage
- — Arrival at Parcel Investigation
- — Submission for hazardous goods check
- — Sea transport
- — The recipient of the shipment is currently being investigated due to missing address details
- — There is a preferred location/neighbour for this item
- — The delivery was postponed at the request of the recipient
- — Preferred day rejected
- — The receipient required some changes to delivery
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
Deutsche Post — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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