Due to a surcharge, the shipment could not be delivered and is being stored. The recipient has been informed
Deutsche Post tracking parcelWhat this status means
The carrier tried to hand over the parcel, but it could not be delivered because a surcharge is due. This is usually postage still owed on the item, for example when it was under-paid by the sender. The parcel is now being held at a Deutsche Post facility, and the recipient has been notified, typically by a card or a message.
Is my package delayed?
This is an exception, not a routine step. The parcel is safe, but it will not be delivered until the surcharge issue is resolved, so expect it to take longer than the previous steps.
What happens next
Most often, in about six cases out of ten, the next message says the shipment is ready for pick-up by the recipient. In about a quarter of cases it goes back to being prepared for delivery, and in about one case in six it is shown as delivered.
What you can do
- Check your mailbox and your messages for the notice from Deutsche Post. It explains the amount due and how to settle it.
- Keep checking the tracking history for a pick-up or delivery update.
- If you are not sure why the surcharge applies, ask the sender or seller whether postage was fully paid.
- If no notice arrives, contact Deutsche Post with your tracking number and order details ready.
Previous status updates:
- The shipment has arrived at the parcel center 8
- The shipment is being prepared for delivery in the delivery depot 6
- The shipment has been successfully delivered 4
- The shipment has been loaded onto the delivery vehicle 3
- The shipment has left the import parcel center in the destination country/destination area 2
- The customs clearance process for import into the destination country/region has been completed 1
- Unsuccessful (physical) delivery, Item held,addressee notified due to Payment of charges1
Next status updates:
- The shipment is ready for pick-up by the recipient 11
- The shipment is being prepared for delivery in the delivery depot 5
- The shipment has been successfully delivered 3
Other Deutsche Post statuses associated with «misc»
- — A preferred location was designated as a reception option for this shipment
- — The shipment has been postponed and will probably be delivered on the next working day
- — Ready for pickup next business day
- — The recipient has selected a Packstation as the new delivery address
- — The original transport journey was canceled. The shipment is booked on to a new transport journey
- — This shipment will be handed over the local Customs Office. The consignee will be notified by DHL- Deutsche Post in writing with instructions how, and where, the shipment can be collected. Further information: ww.zoll.de. Select: "Postal Consignments" and then "Procedures
- — The shipment could not be delivered and is being forwarded to a Packstation. The recipient has been notified
- — The shipment will be repacked by DHL
- — Pick-up has been scheduled for the next working day and the information has been sent to the delivery person
- — Due to a slight damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — Cancellation of parcel rerouting. Forwarding to home address
- — The shipment has been delivered directly from the parcel center to the business customer
- — Die Sendung wurde in der Nachverpackung von DHL bearbeitet und wird an den Empfänger weitergeleitet
- — Preferred day ordered
- — Available for pickup shortly
- — The shipment does not meet our dispatch conditions
- — Due to an address error, the shipment could not be delivered. The address will be checked
- — The shipment has arrived in special handling. A status update will occur in the next working step. This may take up to three business days
- — Due to an address error, the shipment could not be delivered and will be held
- — The shipment could not be delivered and will be taken to a Packstation. The information needed for pickup will be sent to you by letter within 1-2 business days
- — The recipient has selected a retail outlet as the new delivery address
- — The shipment is being stored at the delivery depot because a specific delivery day has been requested (order by the recipient)
- — The recipient could not be found because the bell label was missing or the recipient moved
- — The address of the shipment is being determined
- — An additional inspection of the shipment is taking place in the country of origin
- — The recipient refused to accept the shipment
- — Due to damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — Due to damage to the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — The shipment has been sent directly from the parcel center to the business customer
- — The transport process has been delayed due to an error in the recipient address
- — The shipment is being forwarded to DHL for repackaging service
- — The preferred day order for this shipment has been rejected
- — The shipment has reached the recipient’s mailbox and will be placed there
- — A 2nd delivery attempt is made at the recipient's request
- — The shipment has been damaged and is being returned to the parcel center for repackaging
- — Due to an address error, the shipment could not be delivered
- — The C.O.D. amount has been transferred to the payee
- — Delivery is scheduled for the next working day at the recipient's request
- — The delivery was postponed
- — The shipment is forwarded to the recipient's latest address
- — The shipment is being repackaged due to damage to the outer packaging
- — Due to damage, the shipment was repacked by DHL and is now on its way to the sender. The customer service of DHL will contact the contractual partner
- — The shipment was damaged and the address is being determined
- — The address of the shipment is being checked
- — The receipient required some changes to delivery
- — The shipment will be forwarded to the chosen postal retail outlet
- — Unfortunately, we are unable to provide you with further information on this delivery by electronic means. Please call our call center
- — Preferred location/neighbor
- — Repackaging
- — Shipment does not meet our dispatch conditions
- — The shipment will be forwarded to the chosen Packstation
- — Delivery on the next possible working day
- — Pick-up failed because the shipment was not ready for dispatch
- — Acceptance digitally refused
- — Pick-up failed because the customer was not present
- — Preparation for road transport with stopover
- — Delay due to incorrect recipient details - sender contacted
- — Delivery not possible due to force majeure (storm, snow, flooding, etc.)
- — No information could be found regarding the mail item
- — Shipment booked for road transport
- — Repackaging of the shipment
- — The shipment's content was damaged. DHL Customer Service will contact the sender
- — The Packstation compartment was empty. There was no shipment
- — Repackaging due to damage
- — Preparation for air transport with stopover
- — The shipment was submitted for inspection as hazardous goods
- — Determination of address
- — Checking for hazardous goods
- — Dispatch from Parcel Investigation
- — The shipment is being transported by sea
- — Shipment damaged, processing in the parcel center
- — Due to an address error, the shipment could not be delivered. The shipment will be readdressed and forwarded to the recipient. The recipient has been informed
- — The shipment has been damaged and is being repackaged
- — Shipment booked for air transport
- — Due to a redirection order by the recipient or the sender's instructions, the shipment is being sent to a new recipient address
- — Shipment forwarded to Parcel Investigation
- — Storage based on requested delivery day (order by the recipient)
- — Sender unknown
- — Due to damage, the shipment could not be delivered and is being withheld for investigation
- — Investigating recipient address
- — Shipment on way to recipient
- — Delivery next working day at recipient's request
- — At the request of the recipient, delivery has been deferred. Delivery will take place at a later time
- — Preparation for air transport
- — It was not possible to reach the recipient; the item was scanned. The item is either being delivered in or being held for pick-up
- — New delivery address stated
- — No information could be found regarding the item
- — No shipment in Packstation
- — Some of the shipments contents missing. The remaining part is now on its way to the sender. The customer service of DHL will contact the contractual partner
- — The item could neither be delivered to the recipient nor returned to the sender. Please contact our call center
- — Unfortunately, we cannot provide you any information about your item over the Internet. Please contact our call center
- — The contents of the shipment were damaged. DHL customer service will contact the contractual partner
- — Conflicting information for the shipment. Please contact the sender
- — The shipment is going to be processed at DHL's repackaging service
- — T1425
- — Due to a slight damage of the outer packaging, the shipment was repackaged by DHL and is now on its way to the sender
- — We have received conflicting address information for your shipment. As a result, your shipment cannot be delivered at present. Please contact the sender
- — Shipment does not meet the conditions of dispatch
- — The delivery was unsuccessful because the address is incorrect. Another delivery attempt will be made
- — Contact due to damage
- — Arrival at Parcel Investigation
- — Submission for hazardous goods check
- — Sea transport
- — The recipient of the shipment is currently being investigated due to missing address details
- — There is a preferred location/neighbour for this item
- — The delivery was postponed at the request of the recipient
- — Preferred day rejected
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
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