What this status means
Deutsche Post has passed the parcel to DHL, which will put it into new packaging. The parcel is at a sorting or handling facility, not yet out for delivery. This usually happens because the outer packaging is damaged or no longer secure enough for the rest of the journey. The message announces that the repacking is about to be done.
Is my package delayed?
This message by itself is an exception, but not necessarily a serious one. Repacking is a routine fix. Most of the follow-up messages say the parcel was repackaged because of damaged outer packaging and is on its way to the recipient, or simply that it is on its way. Some parcels instead show that the address is being determined, or that the parcel is going back to the sender. Expect this step to take longer than the previous ones.
What happens next
- Most often, a message that the parcel was repackaged by DHL and is on its way to you.
- Sometimes a notice that the address is being determined.
- Less often, a notice that the parcel is returning to the sender.
What you can do
- Wait and keep checking the tracking history for the next update.
- Check that the address you gave the seller is complete and correct.
- If the status does not change for longer than usual, or the parcel is sent back, contact the seller first. Have your tracking number and order details ready.
- If the parcel arrives opened or damaged, photograph it and the contents, and tell the seller.
Previous status updates:
- The shipment was prepared for onward transport 21
- The international shipment has been processed in the export parcel center 13
- The international shipment has been processed in the parcel center of origin 11
- The shipment is being forwarded to DHL for repackaging service 8
- The shipment has been processed in the parcel center of origin 8
- The shipment arrived in the region of recipient and will be transported to the delivery base in the next step 8
- The instruction data for this shipment have been provided by the sender to DHL electronically 6
- The shipment is in the process of customs clearance for import into the destination country/region 5
- The shipment has been posted by the sender at the retail outlet 4
- Unfortunately delivery of the shipment was not possible. The shipment is returned to the sender 4
Next status updates:
- Due to damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient 21
- The address of the shipment is being determined 21
- The shipment is on its way to the recipient 19
- The shipment is on its way back to the sender 16
- Due to a slight damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient 10
- Due to damage to the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient 10
- Due to damage, the shipment was repacked by DHL and is now on its way to the sender. The customer service of DHL will contact the contractual partner 6
- The address of the shipment is being checked 5
- The damaged shipment was disposed, because its contents were missing 3
- Due to a slight damage of the outer packaging, the shipment was repackaged by DHL and is now on its way to the sender 2
Other Deutsche Post statuses associated with «misc»
- — A preferred location was designated as a reception option for this shipment
- — The shipment has been postponed and will probably be delivered on the next working day
- — Ready for pickup next business day
- — The recipient has selected a Packstation as the new delivery address
- — The original transport journey was canceled. The shipment is booked on to a new transport journey
- — This shipment will be handed over the local Customs Office. The consignee will be notified by DHL- Deutsche Post in writing with instructions how, and where, the shipment can be collected. Further information: ww.zoll.de. Select: "Postal Consignments" and then "Procedures
- — The shipment could not be delivered and is being forwarded to a Packstation. The recipient has been notified
- — Pick-up has been scheduled for the next working day and the information has been sent to the delivery person
- — Cancellation of parcel rerouting. Forwarding to home address
- — Due to a slight damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — The shipment has been delivered directly from the parcel center to the business customer
- — Die Sendung wurde in der Nachverpackung von DHL bearbeitet und wird an den Empfänger weitergeleitet
- — Preferred day ordered
- — Available for pickup shortly
- — The shipment does not meet our dispatch conditions
- — Due to an address error, the shipment could not be delivered. The address will be checked
- — The shipment has arrived in special handling. A status update will occur in the next working step. This may take up to three business days
- — Due to an address error, the shipment could not be delivered and will be held
- — The recipient has selected a retail outlet as the new delivery address
- — The shipment could not be delivered and will be taken to a Packstation. The information needed for pickup will be sent to you by letter within 1-2 business days
- — The shipment is being stored at the delivery depot because a specific delivery day has been requested (order by the recipient)
- — The recipient could not be found because the bell label was missing or the recipient moved
- — Due to a surcharge, the shipment could not be delivered and is being stored. The recipient has been informed
- — The address of the shipment is being determined
- — An additional inspection of the shipment is taking place in the country of origin
- — The recipient refused to accept the shipment
- — Due to damage to the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — Due to damage of the outer packaging, the shipment was repackaged by DHL. It is now on its way to the recipient
- — The transport process has been delayed due to an error in the recipient address
- — The shipment has been sent directly from the parcel center to the business customer
- — The preferred day order for this shipment has been rejected
- — The shipment is being forwarded to DHL for repackaging service
- — The shipment has reached the recipient’s mailbox and will be placed there
- — The delivery was postponed
- — The shipment has been damaged and is being returned to the parcel center for repackaging
- — A 2nd delivery attempt is made at the recipient's request
- — Delivery is scheduled for the next working day at the recipient's request
- — The C.O.D. amount has been transferred to the payee
- — Due to an address error, the shipment could not be delivered
- — The address of the shipment is being checked
- — Due to damage, the shipment was repacked by DHL and is now on its way to the sender. The customer service of DHL will contact the contractual partner
- — The shipment was damaged and the address is being determined
- — The shipment is being repackaged due to damage to the outer packaging
- — The shipment is forwarded to the recipient's latest address
- — The receipient required some changes to delivery
- — The shipment will be forwarded to the chosen postal retail outlet
- — Unfortunately, we are unable to provide you with further information on this delivery by electronic means. Please call our call center
- — Preferred location/neighbor
- — Repackaging
- — Shipment does not meet our dispatch conditions
- — The shipment will be forwarded to the chosen Packstation
- — Delivery on the next possible working day
- — Pick-up failed because the shipment was not ready for dispatch
- — Acceptance digitally refused
- — Pick-up failed because the customer was not present
- — Preparation for road transport with stopover
- — Delay due to incorrect recipient details - sender contacted
- — Delivery not possible due to force majeure (storm, snow, flooding, etc.)
- — No information could be found regarding the mail item
- — Shipment booked for road transport
- — Repackaging of the shipment
- — The shipment's content was damaged. DHL Customer Service will contact the sender
- — The Packstation compartment was empty. There was no shipment
- — Repackaging due to damage
- — Preparation for air transport with stopover
- — The shipment was submitted for inspection as hazardous goods
- — Determination of address
- — Checking for hazardous goods
- — Dispatch from Parcel Investigation
- — The shipment is being transported by sea
- — Shipment damaged, processing in the parcel center
- — Due to an address error, the shipment could not be delivered. The shipment will be readdressed and forwarded to the recipient. The recipient has been informed
- — The shipment has been damaged and is being repackaged
- — Shipment booked for air transport
- — Due to a redirection order by the recipient or the sender's instructions, the shipment is being sent to a new recipient address
- — Shipment forwarded to Parcel Investigation
- — Storage based on requested delivery day (order by the recipient)
- — Sender unknown
- — Due to damage, the shipment could not be delivered and is being withheld for investigation
- — Investigating recipient address
- — Shipment on way to recipient
- — Delivery next working day at recipient's request
- — At the request of the recipient, delivery has been deferred. Delivery will take place at a later time
- — Preparation for air transport
- — It was not possible to reach the recipient; the item was scanned. The item is either being delivered in or being held for pick-up
- — New delivery address stated
- — No information could be found regarding the item
- — No shipment in Packstation
- — Some of the shipments contents missing. The remaining part is now on its way to the sender. The customer service of DHL will contact the contractual partner
- — The item could neither be delivered to the recipient nor returned to the sender. Please contact our call center
- — Unfortunately, we cannot provide you any information about your item over the Internet. Please contact our call center
- — The contents of the shipment were damaged. DHL customer service will contact the contractual partner
- — Conflicting information for the shipment. Please contact the sender
- — The shipment is going to be processed at DHL's repackaging service
- — T1425
- — Due to a slight damage of the outer packaging, the shipment was repackaged by DHL and is now on its way to the sender
- — We have received conflicting address information for your shipment. As a result, your shipment cannot be delivered at present. Please contact the sender
- — Shipment does not meet the conditions of dispatch
- — The delivery was unsuccessful because the address is incorrect. Another delivery attempt will be made
- — Contact due to damage
- — Arrival at Parcel Investigation
- — Submission for hazardous goods check
- — Sea transport
- — The recipient of the shipment is currently being investigated due to missing address details
- — There is a preferred location/neighbour for this item
- — The delivery was postponed at the request of the recipient
- — Preferred day rejected
Tracking package of Deutsche Post
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking Deutsche Post and get your package location updates to your e-mail, you can Register on our website.
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