What this status means
The parcel has reached its final location and is waiting for the recipient (the "consignee") to collect it. It is usually held at a DHL service point or a DHL facility rather than being on a delivery van. Delivery to your address is not planned for now. Sometimes the parcel gets here after a delivery attempt failed, and sometimes it is sent here directly.
Is my package delayed?
No, this message by itself is normal. It is the last step before the parcel is handed over. It becomes a concern only if the parcel stays here longer than usual without being collected, because held parcels can eventually be sent back to the sender.
What happens next
Most often, in about two thirds of cases, the next update is "Delivered", which means the parcel was handed over. In about a quarter of cases the same message appears again as the status is refreshed. Failed attempts, transfers to another agent or a hold are rare.
What you can do
- Collect the parcel soon. Bring photo ID and your tracking number.
- If you don't know where the parcel is held, check for a notification from DHL or contact them to get the address and opening hours.
- If the parcel is not there or the status doesn't change, contact DHL with the tracking number.
- If DHL can't help, contact the seller and have your order details ready. Customs charges may have to be paid before handover for international parcels.
Previous status updates:
- Awaiting collection by the consignee 241
- Shipment is out with courier for delivery 237
- Delivery attempted but no response at Consignee address 71
- Arrived at Delivery Facility 71
- Forwarded to a third party agent 67
- Shipment is on hold 48
- Clearance processing complete 46
- Shipment is scheduled for delivery 26
- Delivery attempt could not be completed 16
- Arrived at Sort Facility 16
Next status updates:
- Delivered 557
- Awaiting collection by the consignee 241
- Delivery attempt could not be completed 16
- Forwarded to a third party agent 11
- Shipment is on hold 10
- Awaiting Consignee Collection7
- Payment is received and recorded for shipment related fees 7
- Delivery has been arranged through a third party service. Delivery details are not expected 6
- Shipment is out with courier for delivery 5
- Clearance processing complete 5
Tracking package of DHL Express
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DHL Express and get your package location updates to your e-mail, you can Register on our website.
DHL Express — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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