What this status means
DHL Express has changed the service type that was originally booked for this shipment, for example the product or routing used to move it. The parcel is already in DHL's network, usually just after pickup or after leaving a facility. This is an administrative update, not a physical event: the parcel has not been lost or damaged.
Is my package delayed?
This message by itself is normal, not an exception. It is not a delivery failure. A changed service can sometimes alter the route or the speed of the shipment, so if later steps take longer than usual, this change may be the reason. Nothing here guarantees either a delay or an on-time arrival.
What happens next
Tracking normally continues with ordinary movement scans. Most often the next update is "Processed" (about 37% of cases) or "Arrived at Sort Facility" (about a third). In about one case in six, a customs clearance update follows, which is common for international parcels. Occasionally the shipment goes straight to delivery.
What you can do
- Wait and keep checking the tracking history for new scans.
- If a customs update appears, watch for any request for documents or duties and respond promptly.
- If nothing changes for longer than the previous steps took, contact DHL Express with your tracking number.
- If the service was one you chose and paid for, ask the seller about the change, and have your order details ready.
Previous status updates:
- Shipment picked up 8
- Departed Facility 6
- Shipment Accepted 1
- Processed 1
- Scheduled to depart on the next planned movement 1
- Shipment is on hold 1
- Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination 1
Next status updates:
- Processed 7
- Arrived at Sort Facility 6
- Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination 3
- Clearance Event 1
- Shipment is out with courier for delivery 1
- Departed Facility 1
Other DHL Express statuses associated with «misc»
- — Scheduled to depart on the next planned movement
- — Payment is received and recorded for shipment related fees
- — On hold awaiting for payment of shipment related fees
- — Further consignee information needed
- — Delivery has been arranged through a third party service. Delivery details are not expected
- — Please contact DHL
- — Partial delivery of one or more pieces of a multi-piece shipment
Tracking package of DHL Express
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DHL Express and get your package location updates to your e-mail, you can Register on our website.
DHL Express — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
Right now only!