What this status means
DHL Express has the parcel at one of its facilities, and it is waiting for the next flight, truck or connection on its route. The message does not give a departure time. It means the parcel is booked onto the next available onward leg, and it has not yet left.
Is my package delayed?
This message by itself is normal and is not an exception. It often appears between scanning steps inside the DHL network. It can also appear when a parcel waits for a connection, so if the same line stays for longer than the previous steps did, the parcel may be held up. Nothing here confirms a problem.
What happens next
Most often the next update is "Processed", in about half of cases (55%). The next most common is "Departed Facility" (16%), which means the parcel has left. Less often a customs clearance update follows (8%). In a small number of cases the shipment is put on hold (5%).
What you can do
- Wait and check the tracking again later. New scans usually appear as the parcel moves.
- If the status does not change for longer than usual, contact DHL Express and ask for the parcel's location and the reason for the wait.
- For an international parcel, watch for customs updates. You may be asked to pay duties or supply documents.
- If DHL cannot help, contact the seller. Have the tracking number and order details ready.
Previous status updates:
- Processed 575
- Shipment is on hold 326
- Arrived at Sort Facility 167
- Scheduled to depart on the next planned movement 81
- Departed Facility 70
- Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination 38
- Arrived at Delivery Facility 21
- Shipment picked up 13
- Clearance processing complete 12
- Payment is received and recorded for shipment related fees 11
Next status updates:
- Processed 714
- Departed Facility 203
- Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination 105
- Scheduled to depart on the next planned movement 81
- Shipment is on hold 61
- Shipment is in transit to destination 53
- Arrived at Sort Facility 45
- Shipment is out with courier for delivery 21
- Clearance processing complete 10
- Payment is received and recorded for shipment related fees 10
Other DHL Express statuses associated with «misc»
- — Payment is received and recorded for shipment related fees
- — On hold awaiting for payment of shipment related fees
- — Further consignee information needed
- — Delivery has been arranged through a third party service. Delivery details are not expected
- — Please contact DHL
- — The requested service for your shipment has been changed
- — Partial delivery of one or more pieces of a multi-piece shipment
Tracking package of DHL Express
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DHL Express and get your package location updates to your e-mail, you can Register on our website.
DHL Express — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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