What this status means
DHL Express needs more details from the recipient (the "consignee") before it can deliver. The parcel is usually at a local delivery facility or with a courier, and it is held back by something missing or unclear, such as a complete address, a phone number, a building access detail or an ID number for customs.
Is my package delayed?
This message is an exception rather than a routine step. It does not mean the parcel is lost, but delivery will not move forward until DHL gets what it asked for. The longer the information is missing, the more likely the parcel is delayed.
What happens next
Once the details are sorted out, the parcel most often goes back out for delivery or is marked as scheduled for delivery. In some cases it is put on hold again, and a smaller share see a failed delivery attempt or a switch to collection by the recipient.
What you can do
- Check your email, texts and phone for a message from DHL asking for details, and reply promptly.
- Check that the delivery address, postcode and phone number on your order are correct and complete.
- If nothing has changed after a day or so of waiting, contact DHL Express customer service with your tracking number.
- If you can't find out what is missing, ask the seller to confirm the details they gave the courier. Have your order number and tracking number ready.
Previous status updates:
- Shipment is out with courier for delivery 35
- Shipment is on hold 31
- Arrived at Delivery Facility 26
- Arrived at Sort Facility 4
- Forwarded to a third party agent 2
- Further consignee information needed 2
- Processed 2
- Delivery attempt could not be completed 1
- Shipment is scheduled for delivery 1
- Delivery attempted - consignee premises closed 1
Next status updates:
- Shipment is out with courier for delivery 31
- Shipment is scheduled for delivery 26
- Shipment is on hold 21
- Delivery attempt could not be completed 6
- Processed 5
- Awaiting collection by the consignee 4
- Forwarded to a third party agent 3
- Delivered 3
- Further consignee information needed 2
- Departed Facility 1
Other DHL Express statuses associated with «misc»
- — Scheduled to depart on the next planned movement
- — Payment is received and recorded for shipment related fees
- — On hold awaiting for payment of shipment related fees
- — Delivery has been arranged through a third party service. Delivery details are not expected
- — Please contact DHL
- — The requested service for your shipment has been changed
- — Partial delivery of one or more pieces of a multi-piece shipment
Tracking package of DHL Express
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DHL Express and get your package location updates to your e-mail, you can Register on our website.
DHL Express — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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