Shipment arrived at incorrect facility. It will be sent to the correct destination for delivery
DHL Express tracking parcelWhat this status means
DHL Express scanned your parcel at a facility that is not on its route to you. It was most likely sorted onto the wrong onward path or unloaded at the wrong hub. The parcel is safe and in DHL's network, and it is now being sent to the correct facility so it can continue toward your address.
Is my package delayed?
This is an exception, but usually a minor one. A detour to the right facility adds a step, so delivery may take longer than the earlier steps suggested. It does not normally mean the parcel is lost or damaged. Most of the time the next update is a normal "Processed" scan, which shows the parcel is moving again.
What happens next
- In about six in ten cases, the next update is "Processed" as the parcel leaves for the right place.
- Less often, it shows another sort facility scan or goes straight out for delivery.
- Sometimes a payment or customs step appears first, if fees or clearance apply to your shipment.
What you can do
- Wait and keep checking the tracking history for a new scan.
- If nothing changes for longer than the previous steps took, contact DHL Express with your tracking number.
- If you bought from a seller or marketplace, ask them to raise an inquiry with DHL. Have your order details ready.
- Check that the delivery address on your order is correct and complete.
Previous status updates:
- Arrived at Sort Facility 8
- Arrived at Delivery Facility 7
- Shipment is on hold 4
- Shipment is scheduled for delivery 2
- Processed 2
- Consignee has moved from the address provided 2
- Payment is received and recorded for shipment related fees 1
- Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination 1
- Shipment arrived at incorrect facility. It will be sent to the correct destination for delivery 1
- Forwarded to a third party agent 1
Next status updates:
- Processed 17
- Arrived at Sort Facility 3
- Shipment is out with courier for delivery 3
- Payment is received and recorded for shipment related fees 2
- Shipment arrived at incorrect facility. It will be sent to the correct destination for delivery 1
- Processed for clearance 1
- Forwarded to a third party agent 1
- Arrived at Delivery Facility 1
Tracking package of DHL Express
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DHL Express and get your package location updates to your e-mail, you can Register on our website.
DHL Express — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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