What this status means
DPD Belgium has opened an internal query on your parcel. This means something about the shipment needs to be checked, such as a scan that does not match, a label that is hard to read, an address detail that is unclear, or a parcel that could not be handled as planned. The parcel is usually still in DPD's network, most likely at a depot or sorting site, while the check is done.
Is my package delayed?
This message is an exception, not a routine step. It does not always mean the parcel is lost or damaged, but it does mean something interrupted the normal flow. Expect the parcel to take longer than the previous steps while DPD looks into it. Nothing is guaranteed either way.
What happens next
Once the check is finished, tracking normally moves on to the usual next stage, such as a sorting scan or the parcel going out for delivery. If the issue cannot be solved internally, DPD may contact the sender or you, or the status may change to a delivery problem or a return.
What you can do
- Wait and keep checking the tracking history for a new scan.
- Check that the delivery address, postcode and phone number given to the seller are correct.
- If nothing changes for longer than usual, contact the seller first, since they are DPD's customer and can open a request.
- When you contact the seller or DPD, have your tracking number and order details ready.
Other DPD Belgium statuses associated with «misc»
- — We have an issue to process your parcel through customs, some information is missing
- — Your parcel is on its way but we are sorry to inform that your packaging was damaged
- — Your parcel delivery date has changed, it will be delivered on
- — We have repackaged your parcel for delivery
- — We sent you a notification with your delivery details
- — We successfully got in touch with you
- — You received a notification with your delivery details
- — We're sorry but the retrieval point is closed
- — Your parcel is being held on our premises, the documentation is incorrect
- — Your collection request has been confirmed
- — Your parcel will be delivered to another address according to your instructions
- — Your parcel is on its way. We are sorry to inform you that the packaging was damaged
- — We received and followed your delivery instructions
- — We received and followed your delivery instructions about the redirection
- — Your parcel will be delivered to a retrieval point
- — We have a problem with the postcode indicated on the label
- — We received your instructions about delivery of your parcel to your safe place
- — We are processing your parcel on a special lane as it does not conform to our standards
- — We received your phone call
- — Your parcel will be collected soon
- — There is an issue with your parcel at our delivery depot
- — We couldn't send a notification with your delivery details
- — We opened an investigation
- — We received your payment
- — We sent you a notification
- — We relabelled your parcel
- — We couldn't deliver your parcel, your name is unknown at the address provided
- — We received your delivery instructions about the redirection to a retrieval point/depot
- — We received your request to reschedule your delivery
- — Information exchange for customs process is successful
- — We couldn't send you a notification with your delivery details as your contact details are incorrect
- — We informed you via email that your parcel will be delivered
- — As you weren't there, your parcel has been redirected to a retrieval point. You will be informed of the location upon arrival
- — As requested, your parcel will be delivered on
- — Your delivery has been scheduled according to your instructions
- — We couldn't send you a notification informing you that your parcel is available at the retrieval point
- — We couldn't deliver your parcel, it will be soon available at our depot
- — We are proceeding to standard checks
- — We're sorry but we were unable to contact you via SMS as we don't have the required contact number
- — Your parcel is being held on our premises
- — Your parcel will be delivered to a retrieval point according to your instructions
- — Your parcel is estimated to be delivered on
- — We couldn't deliver your parcel, the address has been changed
- — Your parcel is being held on our premises, the address is incorrect
- — Your parcel is being held at our hub
- — We tried to call you unsuccessfully
- — We informed you via SMS that your parcel will be delivered
- — There was an issue to drop off your parcel due to a lack of space in the retrieval point
- — We are collecting the required information
- — We are proceeding to the export process
- — Data has been received to process customs clearance
- — Don't forget that your parcel is available at the retrieval point
- — We relabelled your parcel at the gateway
- — We are rearranging the delivery of your parcel according to your instructions
- — We received your delivery instructions
- — As you weren't home, we were unable to deliver your parcel and had to return it to the depot
- — We couldn't deliver your parcel and had to return it to the depot
- — The address has been changed
- — Your parcel will be delivered later today according to your instructions
- — Your parcel will be delivered to a safe place according to your instructions
Tracking package of DPD Belgium
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DPD Belgium and get your package location updates to your e-mail, you can Register on our website.
DPD Belgium — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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