What this status means
DPD Belgium could not deliver your parcel because the delivery address looks incorrect or incomplete. The parcel is now being held at a DPD depot, not on a delivery van. "Our premises" means DPD's own site. It does not mean your address.
Is my package delayed?
Yes, this is an exception. The parcel will not move on normally until the address problem is sorted out, so the delivery will take longer than the earlier steps did. It does not mean the parcel is lost, but it should not be ignored.
What happens next
Usually the address is corrected, either by the sender or after DPD gets in touch, and the parcel goes out for delivery again. If the address cannot be fixed, the parcel may be returned to the sender. The next tracking update should show which of these is happening.
What you can do
- Check the delivery address on your order for typos, a missing house number, a wrong postcode or a missing apartment or bell name.
- If something is wrong, contact the seller straight away so they can send DPD the corrected address.
- If the address is correct, or the status does not change, contact DPD Belgium customer service.
- Have your tracking number, order details and full delivery address ready.
Other DPD Belgium statuses associated with «misc»
- — We have an issue to process your parcel through customs, some information is missing
- — Your parcel is on its way but we are sorry to inform that your packaging was damaged
- — Your parcel delivery date has changed, it will be delivered on
- — We have repackaged your parcel for delivery
- — We sent you a notification with your delivery details
- — We successfully got in touch with you
- — You received a notification with your delivery details
- — We're sorry but the retrieval point is closed
- — Your parcel is being held on our premises, the documentation is incorrect
- — Your collection request has been confirmed
- — Your parcel will be delivered to another address according to your instructions
- — Your parcel is on its way. We are sorry to inform you that the packaging was damaged
- — We received and followed your delivery instructions
- — We received and followed your delivery instructions about the redirection
- — Your parcel will be delivered to a retrieval point
- — We have a problem with the postcode indicated on the label
- — We received your instructions about delivery of your parcel to your safe place
- — We are processing your parcel on a special lane as it does not conform to our standards
- — We received your phone call
- — Your parcel will be collected soon
- — There is an issue with your parcel at our delivery depot
- — We couldn't send a notification with your delivery details
- — We opened an investigation
- — We received your payment
- — We sent you a notification
- — We relabelled your parcel
- — We couldn't deliver your parcel, your name is unknown at the address provided
- — We received your delivery instructions about the redirection to a retrieval point/depot
- — We received your request to reschedule your delivery
- — Information exchange for customs process is successful
- — We opened a query
- — We couldn't send you a notification with your delivery details as your contact details are incorrect
- — We informed you via email that your parcel will be delivered
- — As you weren't there, your parcel has been redirected to a retrieval point. You will be informed of the location upon arrival
- — As requested, your parcel will be delivered on
- — Your delivery has been scheduled according to your instructions
- — We couldn't send you a notification informing you that your parcel is available at the retrieval point
- — We couldn't deliver your parcel, it will be soon available at our depot
- — We are proceeding to standard checks
- — We're sorry but we were unable to contact you via SMS as we don't have the required contact number
- — Your parcel is being held on our premises
- — Your parcel will be delivered to a retrieval point according to your instructions
- — Your parcel is estimated to be delivered on
- — We couldn't deliver your parcel, the address has been changed
- — Your parcel is being held at our hub
- — We tried to call you unsuccessfully
- — We informed you via SMS that your parcel will be delivered
- — There was an issue to drop off your parcel due to a lack of space in the retrieval point
- — We are collecting the required information
- — We are proceeding to the export process
- — Data has been received to process customs clearance
- — Don't forget that your parcel is available at the retrieval point
- — We relabelled your parcel at the gateway
- — We are rearranging the delivery of your parcel according to your instructions
- — We received your delivery instructions
- — As you weren't home, we were unable to deliver your parcel and had to return it to the depot
- — We couldn't deliver your parcel and had to return it to the depot
- — The address has been changed
- — Your parcel will be delivered later today according to your instructions
- — Your parcel will be delivered to a safe place according to your instructions
Tracking package of DPD Belgium
With the use of our tracking form you can easily check the status of your package. Also if you want to tracking DPD Belgium and get your package location updates to your e-mail, you can Register on our website.
DPD Belgium — is not the only postal service that you can track at PackageRadar. See full list of postal services available.
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